About Persona
Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.
We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.
We’re growing rapidly and looking for exceptional people to join us!
About the Role
Persona is excited to hire a Tech Ops Analyst to join our team! You’ll play a pivotal role in our broader IT team, taking the lead on various tasks to ensure the smooth operation of our internal systems in our New York office. This position is perfect for individuals who are eager to build on their IT career in a high-growth technology startup environment.
The ideal candidate will play a vital role in providing technical assistance to end-users and ensuring the smooth operation of our clients' IT systems. This role is ideal for individuals who are beginners in the field of IT but possess a strong passion for problem-solving and meticulous attention to detail, along with customer experience skills dealing with leaders as well as individual contributors.
This is a hybrid position based out of our New York City office in Lower Manhattan next to Madison Square Park. We are currently in-office Tuesdays - Thursdays with the option to work remotely on Mondays and Fridays.
What you'll do at Persona
Be the front-line support for every New York City-based employee, including our leadership team
Work with our People Ops team to ensure smooth onboarding/offboarding for employees
Set up video conferencing for company all-hands
Procure and track all tech equipment for all employees (remotely and in-office)
Research new tools to optimize internal efficiencies across teams
What you'll bring to Persona
3 years of experience working in IT or equivalent experience
Strong passion for technology, automation, and efficiency
Experience with macOS, Google Workspace, Jamf Pro, and Okta
Comfort building trust through collaboration and successful cross-functional engagements
Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems
Great at finding solutions and explaining your thought process to achieve results
Firm grasp of IT best practices
Benefits and Perks
For full-time US-based employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others.
For full-time UK employees, Persona offers a wide range of benefits, including private medical insurance, dental insurance, a 6% employer pension contribution, unlimited PTO, a monthly wellness stipend, professional development stipend, co-working stipend, and more.
As part of our interview process, all candidates will be asked to verify their identity with Persona. This step is used solely to confirm that candidates are who they say they are, and will have no impact on hiring decisions.
Skills Required
- 3 years of experience working in IT or equivalent experience
- Experience with macOS, Google Workspace, Jamf Pro, and Okta
- Passion for technology, automation, and efficiency
- Comfort building trust through collaboration and successful cross-functional engagements
- Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems
- Strong problem-solving skills and ability to explain thought processes
- Firm grasp of IT best practices
Persona Identities Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Persona Identities and has not been reviewed or approved by Persona Identities.
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Fair & Transparent Compensation — Engineering pay is portrayed as market-competitive, and role-specific salary pages display a visible range of titles and pay across functions. Recent compensation submissions indicate strong packages in core roles, supporting market alignment.
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Retirement Support — A non‑elective company 401(k) contribution is provided, adding reliable retirement value regardless of employee deferrals. This element is consistently highlighted across public benefits descriptions.
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Parental & Family Support — Paid parental leave of substantial length and support for adoption and surrogacy are explicitly offered, with flexibility to take leave over an extended window. Family‑planning resources further bolster coverage for different paths to parenthood.
Persona Identities Insights
What We Do
Persona helps businesses manage KYC/AML/KYB programs, fight fraud, and build trust by automating any identity-related use case with our flexible identity infrastructure. For example, we help Branch automate their KYC process and Coursera verify learners’ identities before delivering course credentials. Beyond securely collecting and verifying user information such as PII, government IDs, and biometric selfies, our platform also provides flexible case review and orchestration tools to help businesses streamline and automate their identity operations — from setting custom rules to ingesting third-party data and triggering external actions.
Why Work With Us
Persona's a leader in identity verification, offering unmatched flexibility to meet diverse business needs. With customizable building blocks, our product adapts to various industries, use cases, and risk levels. Our core value of having a People-first culture thrives on new perspectives that enrich the workplace and support our mission and value.
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