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Job DescriptionTech Operations and Support, Analyst - USBU OBU Data Reporting Ops
The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
Job Title: Reporting Operations Analyst – Data Investigations & Operational Enhancements - Power BI & Qlik
Role Summary:
We are looking for a proactive and analytical Reporting Operations Analyst to support the operational integrity and enhancement of ~20 dashboards built on Power BI and Qlik platforms. This role will focus on conducting structured data investigations based on Standard Operating Procedures (SOPs), ensuring data consistency, and implementing operational improvements to optimize dashboard performance and reliability.
Key Responsibilities:
Monitor Regular dashboard Ops – data refreshes
- Monitor and manage scheduled data refreshes across Power BI and Qlik dashboards as per set SOPs.
- Perform daily/weekly data validations to ensure dashboard accuracy and data integrity as per set SOPs.
- Troubleshoot and escalate any data refresh failures, latency issues, or data mismatches.
- Coordinate with Data Operations teams to address root causes of data inconsistencies.
- Maintain and update refresh logs, validation checklists, and issue trackers.
- Support minor enhancements, version updates, or changes in dashboard configuration as needed.
- Ensure compliance with internal data governance and security protocols.
- Communicate proactively with stakeholders regarding dashboard health and incident resolutions.
Answer Business user queries
- Perform structured data investigations in response to data quality issues, anomalies, or stakeholder queries using defined SOPs.
- Analyze discrepancies between source systems and dashboard outputs; identify root causes and recommend corrective actions.
- Collaborate with Data Engineering and Analytics teams to resolve data pipeline or logic issues.
- Support and drive operational enhancements in dashboard performance, data refresh cycles, and overall reliability.
- Assist in updating and refining SOPs to reflect changing operational practices and lessons learned.
- Monitor key dashboard metrics and proactively flag any abnormalities or risks.
- Maintain documentation of recurring issues, resolutions, and knowledge base updates.
- Ensure dashboards align with business rules, data governance policies, and SLA expectations.
- Participate in periodic dashboard audits and optimization reviews.
Required Skills & Qualifications:
- ~1-3 years of experience in BI operations, data support, or analytics roles.
- Solid working knowledge of Power BI DAX Query, Visualization, Row-Level Security (major) along-side QlikView/Qlik Sense (good to have).
- Working experience with Intermediate-Advanced SQL for data querying and validation (important).
- Strong analytical and problem-solving skills for data investigations.
- Familiarity with SOP-driven operational processes and root cause analysis.
- Basic understanding of data modeling concepts and dashboard performance tuning.
- Excellent documentation, communication, and stakeholder management skills.
- Excellent communication skills (both written and verbal).
- Ability to work independently and manage routine reporting tasks with discipline.
Preferred Qualifications/skills:
- Basic understanding of cloud platforms (Databricks)
- Experience using ticketing/issue tracking systems (e.g., JIRA, ServiceNow).
- Prior experience in improving operational workflows or automation of routine checks.
- BE/ B-Tech– Computer Engineering / MCA
If you thrive in a role that blends data problem-solving with operational rigor, and enjoy enhancing systems for scalability and performance, we’d love to hear from you.
What Takeda Can Offer You
- Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
- At Takeda, you take the lead on building and shaping your own career.
- Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
Benefits
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
Competitive Salary + Performance Annual Bonus
- Flexible work environment, including hybrid working
- Comprehensive Healthcare Insurance Plans for self, spouse, and children
- Group Term Life Insurance and Group Accident Insurance programs
- Health & Wellness programs
- Employee Assistance Program
- 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
- Broad Variety of learning platforms
- Diversity, Equity, and Inclusion Programs
- Reimbursements – Home Internet & Mobile Phone
- Employee Referral Program
- Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)
About ICC in Takeda
- Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
- As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
LocationsIND - BengaluruWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time
Skills Required
- Approximately 1–3 years of experience in BI operations, data support, or analytics roles
- Working knowledge of Power BI, including DAX, querying, visualization, and row-level security
- Knowledge of QlikView or Qlik Sense
- Intermediate to advanced SQL experience for data querying and validation
- Strong analytical and problem-solving skills for data investigations
- Familiarity with SOP-driven operational processes and root-cause analysis
- Basic understanding of data modeling and dashboard performance tuning
- Excellent written and verbal communication, documentation, and stakeholder management skills
- Ability to work independently and manage routine reporting tasks with discipline
- Basic understanding of Databricks or cloud platforms
- Experience with ticketing or issue-tracking systems such as JIRA or ServiceNow
- Experience improving operational workflows or automating routine checks
- BE, B-Tech in Computer Engineering, or MCA
Takeda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Takeda and has not been reviewed or approved by Takeda.
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Retirement Support — Employer-funded retirement is described as notably strong, combining a dollar-for-dollar 401(k) match with an additional company contribution that scales with age and service. Access to an employee stock purchase plan further supports long-term wealth building.
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Parental & Family Support — Paid bonding leave for all parents, substantial adoption/surrogacy reimbursement, and robust caregiver resources (backup care and Maven family-forming support) are emphasized as core strengths. These offerings create a comprehensive safety net for a range of family situations.
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Healthcare Strength — Multiple medical plan options (nationwide PPO/HSA and regional HMOs), employer HSA funding, and integrated mental-health and well-being programs signal depth in coverage. Preventive care is covered in-network, and plan choices by state expand access.
Takeda Insights
What We Do
For over 240 years, Takeda’s propensity to evolve has driven the next generation of innovation, and as a future-focused organization, we’re continuing to drive forward with endurance in our steadfast pursuit to achieve the best outcomes for our patients in a rapidly changing world. We have been preparing for this period of value creation by investing in data, digital and technology, and we’re proud of our employees and their commitment to turning groundbreaking ideas into life-changing impacts. Since our founding in Japan, integrity and putting patients first have been at the heart of our identity, and we will emerge ready for our future as one of the most trusted and science-driven digital biopharmaceutical companies. Join a team where your innovation impacts lives. Together, we’ll realize improved outcomes by improving data quality, enhancing launch execution and improving the patient journey. You’ll play a critical role in accelerating data collection and increasing accuracy across all parts of the business. Patients across the globe will benefit from access to treatments afforded by greater opportunities and efficiency in our research and development.
Why Work With Us
We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.
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