At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As Tech Manager, Engineering, you will lead a team of developers and testers building a cloud-native SaaS financial crime and compliance solution on AWS. You will own delivery, quality, and team growth, while providing hands-on technical direction on architecture, scalability, and security. You will work with teams across locations. The ideal candidate should have strong technical skills and be able to provide expert technical guidance for engineering initiatives. The ideal candidate combines strong technical depth with solid project management skills. You will guide the team to follow best-in-class development and testing practices to deliver high-quality products.
How will you make an impact?
- Own and continuously improve the SDLC, including code review, branching, release, and test automation standards, to shorten release cycles and reduce escaped defects.
- Work closely with product managers, QA engineers, technical writers, and software engineers to define/develop features - big and small for our products.
- Actively guide and mentor the team to develop product features.
- Assist in the development of short, medium, and long-term plans to achieve strategic objectives
- Drive and impact all current processes related to software development and improvements across the org as necessary.
- Manage all aspects of the team, such as hiring, reviews, mentoring, and promotions, etc.
- Prioritize, assign and manage department activities and projects in accordance with the R&D department’s goals and objectives.
- Develop performance-oriented culture
- Promote innovation and ensure best software quality of products
Qualifications:
- 10+ years of experience in Software Engineering including 4+ years building cloud or SaaS products.
- 3+ years leading engineering teams.
- Own the technical design and architecture review process for the team, ensuring alignment with enterprise architecture standards
- Own production readiness: SLAs/SLOs, monitoring, incident response, and post-incident reviews
- Ensure security and compliance by design (data protection, access control, audit logging, SOC 2 and similar frameworks)
- Experience building products using architecture guidelines particularly using public cloud
- Should have extensive experience with large products (large number of stakeholders, multi locations/global footprint, complex SaaS products)
- Strong technical background in Node.js/TypeScript and AWS-based microservices; able to review code and guide design decisions.
- Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
- Experience building software using AIDLC and AI assisted coding tools.
- Experience developing Cloud based software products that can perform, scale, and integrate into a broad Cloud ecosystem.
- Experience with CI CD practices using standard tools such as Jenkins, Docker, VMs and Artifactory
- Working knowledge IaC tools like Terraform or OpenTofu.
- Effective People Management skills - Holds team members accountable and inspires, motivates, develops, and engages team to create strong morale and spirit; shares wins and successes; fosters open dialogue, and creates a feeling of belonging in the team
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11922
Reporting into: Director of Engineering
Role Type: Tech Manager
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 10+ years of experience in software engineering
- 4+ years building cloud or SaaS products
- 3+ years leading engineering teams
- Experience owning technical design and architecture review processes
- Experience owning production readiness, including SLAs, SLOs, monitoring, incident response, and post-incident reviews
- Experience implementing security and compliance by design, including data protection, access control, audit logging, and SOC 2 or similar frameworks
- Experience building products using public-cloud architecture guidelines
- Experience with large, complex SaaS products, multiple stakeholders, and global or multi-location teams
- Strong experience with Node.js, TypeScript, AWS-based microservices, code review, and technical design guidance
- Track record managing enterprise-grade software products that perform, scale, and integrate with broad enterprise ecosystems
- Experience using AIDLC and AI-assisted coding tools
- Experience developing scalable cloud-based software products
- Experience with CI/CD practices and tools such as Jenkins, Docker, virtual machines, and Artifactory
- Working knowledge of infrastructure-as-code tools such as Terraform or OpenTofu
- Effective people-management skills, including accountability, motivation, development, engagement, and team building
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
