Tech Lead, Systems Support

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful CNS Server Support do at Fiserv?   

• Monitor ACH servers to ensure optimal performance and availability, addressing issues promptly to maintain system integrity. 
• Provide Level 1 support for application monitoring, diagnosing and troubleshooting issues to minimize downtime. 
• Track file movement from ingestion into the CNS to arrival in PEP+, ensuring timely processing and accurate reporting. 
• Report status updates on CNS files to stakeholders according to agree upon schedules, fostering clear communication. 
• Reprocess files   as necessary to resolve any discrepancies or issues, supporting the accuracy of financial transactions. 
• Validate deployment changes   and manage access permissions across various platforms, ensuring compliance and security in operations. 

What you will do:   

• Monitor server activities   and manage server start/stop operations as per requirements during the 2 AM   10 AM EST shift. 
• Track and report status   of CNS files according to stakeholder agreements, ensuring file movement from ingestion to completion in PEP+. 
• Reprocess files   as needed and validate weekly changes for Payee Name verification, collaborating with the execution team to resolve any issues. 
• Oversee health monitoring   of PSH and IPE systems using Splunk and JMX web applications, adhering to standard operating procedures (SOP) during errors. 
• Validate deployments in CERT, PROD, and DR environments for the Authentication Gateway while ensuring timely reporting on critical service statuses for the MUB Tenant. 
• Participate in knowledge transfer   sessions related to Dovetail payments platform and support EPP certificate installations, managing access across various platforms. 

What you will need to have:   

• Education:   BE/BSC/MCA/MTech degree.
• Technical Knowledge: Proficient in Linux, DB2 SQL, Splunk, Dynatrace, and GitHub. 
• Communication Skills: Strong verbal and written communication abilities for effective coordination with stakeholders.

What would be great to have:   

• Familiarity with server monitoring tools and practices specific to financial services. 
• Basic understanding of application deployments and version control systems. 
• Willingness to work flexible hours and adapt to changing priorities in a dynamic environment.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.