Technical Responsibilities
- Possess working knowledge of infrastructure devices including:
- Routers
- Switches
- Wireless Access Points
- Network Racks and Structured Cabling
- Basic LAN and WAN concepts
- Understand installation and validation processes for network equipment.
- Perform initial troubleshooting for infrastructure-related issues.
- Validate deliverables such as installation photos, cabling confirmation, and device connectivity.
- Ensure field execution aligns with technical scope and device configurations.
Stakeholder Interaction and Global Coordination
- Interact effectively with multiple stakeholders globally across APAC, EMEA, and AMER regions.
- Coordinate with:
- Field technicians
- Vendors and supplier partners
- Project Managers
- Resource Coordinators
- Customer site contacts
- Manage bridge calls during execution windows.
- Maintain clear and professional communication across different time zones.
Reporting and Documentation
- Prepare and share structured reports with stakeholders.
- Maintain and update project trackers and documentation.
- Share daily execution updates, risk reports, and closure summaries.
- Ensure documentation accuracy including runbooks, coordination plans, and execution reports.
- Support utilization, status, and operational reporting requirements.
Qualifications
- Bachelor’s degree or equivalent experience.
- Minimum 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments.
- Strong understanding of infrastructure devices and network fundamentals.
- Knowledge of router, switch, and access point installation processes.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with ability to interact confidently with global stakeholders.
- Ability to manage multiple projects simultaneously.
- Strong analytical and problem-solving capabilities.
- High attention to detail and ownership mindset.
- Ability to work independently and in a team environment.
- Willingness to work in a 24/7 work environment supporting US business hours.
Certifications such as ITIL, CCNA, A+, or similar infrastructure-related certifications are desirable.
Skills Required
- Bachelor's degree or equivalent experience
- 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments
- Strong understanding of infrastructure devices and network fundamentals
- Knowledge of router, switch, and wireless access point installation processes
- Excellent verbal and written communication skills
- Strong interpersonal skills for interaction with global stakeholders
- Ability to manage multiple projects simultaneously
- Strong analytical and problem-solving capabilities
- High attention to detail and ownership mindset
- Ability to work independently and in a team environment
- Willingness to work in a 24/7 environment supporting US business hours
- ITIL, CCNA, CompTIA A+, or similar infrastructure-related certification
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
Black Box Insights
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
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