Role Summary/Purpose:
We are seeking a Functional Application Support Analyst to provide functional and technical support for the Eclipse ERP platform, with a primary focus on accounting and finance modules. The role will act as a bridge between Finance, Accounting, and IT teams, ensuring the stability, performance, and continuous improvement of ERP applications supporting Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), and Financial Reporting processes.
The ideal candidate should possess strong ERP application support experience, accounting process knowledge, troubleshooting skills, and the ability to analyze business requirements and deliver effective system solutions.
What you’ll be doing:
- Provide support for Eclipse ERP finance and accounting modules.
- Investigate, troubleshoot, and resolve application issues related to AP, AR, GL, and financial reporting.
- Monitor application performance and ensure system availability and reliability.
- Analyze and resolve customer reported incidents within defined SLAs.
- Support finance users on day-to-day ERP transactions and accounting processes.
- Assist with month-end, quarter-end, and year-end financial close activities.
- Troubleshoot posting, reconciliation, interface, and reporting issues.
- Validate financial data integrity across ERP modules and integrated systems.
- Support master data management, chart of accounts, and financial configurations.
- Analyze system logs, interfaces, batch jobs, and data transfer processes.
- Support data imports, exports, and reconciliation activities.
- Assist with system upgrades, patches, and release deployments.
- Perform root cause analysis and recommend preventive measures.
- Develop and maintain operational and financial reports.
- Gather business requirements and translate them into technical specifications.
- Support testing activities for new functionality, enhancements, and upgrades.
- Create and maintain system documentation, SOPs, and knowledge base articles.
- Provide end-user training and guidance on ERP functionalities.
- Develop user manuals and support documentation.
- Conduct knowledge-sharing sessions with teams.
- Act as a liaison between business stakeholders and technical teams.
What you’ll need to succeed:
- Strong understanding of Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), and financial reporting processes.
- Experience in ERP application configuration and support.
- Experience with incident management and ticketing systems.
- Familiarity with system testing, change management, and release processes.
- Knowledge of accounting principles and financial workflows.
- Understanding of month-end and year-end close processes.
- Experience supporting financial reporting and reconciliation activities.
- Ability to analyze business requirements and propose system solutions.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder management abilities.
- Customer-focused approach with strong service orientation.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong documentation and organizational skills.
What you’ll Likely bring:
- Respond immediately to client calls in a professional manner and providing appropriate solutions.
- Bachelor’s degree in Accounting, Finance, or related discipline.
- Additional certifications in ERP systems, finance applications, or database technologies are preferred.
- 3–7 years of experience in ERP application support.
- Experience supporting finance/accounting modules within ERP environments.
- Hands-on experience with Eclipse ERP or similar ERP platforms.
- Experience working with Finance, Accounting, or Shared Services teams.
Shift Timings: 5:30pm-2:30am IST
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Vidya VardhniSkills Required
- Strong understanding of Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), and financial reporting processes
- 3-7 years of experience in ERP application support
- Experience with ERP application configuration and support
- Hands-on experience with Eclipse ERP or similar ERP platforms
- Experience with incident management and ticketing systems
- Familiarity with system testing, change management, and release processes
- Knowledge of accounting principles and financial workflows
- Understanding of month-end and year-end close processes
- Experience supporting financial reporting and reconciliation activities
- Ability to analyze business requirements and translate into system solutions
- Strong problem-solving, analytical, communication, and stakeholder management skills
- Bachelor's degree in Accounting, Finance, or related discipline
- Additional certifications in ERP systems, finance applications, or database technologies
Epicor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Epicor and has not been reviewed or approved by Epicor.
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Healthcare Strength — Health coverage (medical, dental, vision) is characterized as decent to solid, complemented by wellness resources. Company materials highlight health and wellness programming alongside core plans.
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Leave & Time Off Breadth — Flexible or unlimited PTO exists in U.S. roles, and the organization emphasizes taking time to recharge. When team norms support it, the flexibility is considered a meaningful perk.
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Retirement Support — A 401(k) with company match is available as part of the standard offering. The match level is generally viewed as modest but serviceable.
Epicor Insights
What We Do
We’re the Digital Brains of Our Customers’ Operations We help businesses stay future-ready with cognitive ERP that connects people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
Why Work With Us
Our policies are built on mutual trust, support, and a commitment to maintaining a healthy work-life balance. That's why we encourage you to take the time off you need to rest, recharge, and reconnect.
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