Tech Admin Support (MAS)

Job Summary

We are seeking a proactive and detail-oriented Tech Admin Support professional to assist our technical team by 
managing administrative tasks and providing excellent support for various projects and initiatives. The ideal 
candidate will possess a strong understanding of technical concepts, a commitment to customer service, and 
exceptional organizational skills. This position is essential to facilitating smooth operations within the team and 
ensuring timely communication and documentation of technical processes.

Key Responsibilities

• Administrative Support: Provide general administrative support to the tech team, including scheduling 
meetings, maintaining calendars, managing correspondence and security clearances.
• Documentation Management: Assist in the creation, organization, and maintenance of technical 
documents, reports, and presentations. 
• Inventory Management: Track and manage inventory of hardware onboarding and offboarding. 
• Project Assistance: Collaborate with project managers and technical staff to ensure project deadlines and 
documentation are met, assisting with status updates and reporting. Work with stakeholders on 
resources availability for servers onboarding, networking cabling requirements. 
• Training Coordination: Schedule and coordinate technical training sessions for staff, helping to prepare 
materials and manage attendee lists.
• Data Entry and Reporting: Enter and manage data related to projects, workflows, and incidents in 
relevant databases; generate reports as required.
• Compliance and Policy Adherence: Ensure that all technical processes comply with organizational policies 
and best practices.

What we are looking for

• Strong analytical skills: The ability to analyse production processes and identify areas for improvement 
and optimisation. 
• Technical Proficiency: Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Familiarity with 
project management and collaboration tools (e.g., Microsoft Teams, Confluence, Jira and Service Now) is 
preferred.
• Basic understanding of networking, hardware, and software systems.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey 
technical information to non-technical stakeholders.
• Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions 
to enhance operational efficiency. 
• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke 
detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTV, keypress units, 
etc. 
• Organizational Skills: Strong organizational skills with the ability to manage multiple priorities and meet 
deadlines.
• This position may operate in a standard office environment; remote work options may be available. 
Occasional overtime may be required during peak project phases.