ROLE PURPOSE
The Team Supervisor leads a high-performing inbound and
outbound sales team within a premium hospitality and loyalty contact center operation. This role is heavily sales-focused and accountable for conversion
performance, outbound campaign execution, revenue delivery, and team
productivity.
The Supervisor is responsible for driving a disciplined
sales culture through active floor leadership, real-time coaching, outbound
activity management, objection handling support, and conversion improvement
initiatives.
Customer experience remains important; however, the
operation is fundamentally revenue and performance driven.
KEY RESPONSIBILITIES
Sales Leadership & Revenue Delivery
• Drive inbound and outbound sales performance across the
team.
• Monitor conversion rates, outbound productivity, revenue
generation, and ancillary sales performance.
Requirements
QUALIFICATIONS & EXPERIENCE
• Minimum 2 years’ experience in a sales contact center environment.
Skills Required
- Minimum 2 years' experience in a sales contact center environment.
- Previous supervisory or team leadership experience.
- Proven experience managing sales performance and coaching to improve conversion.
- Hospitality, travel, loyalty, or premium customer service experience.
What We Do
DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. Specializing in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, the company operates as an extension of its clients to ensure brand protection and a superior customer experience. It is COPC certified and serves sectors including financial services, healthcare, automotive, technology, and telecommunications.
