With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members, being the driving force for a better WA
Your Opportunity
As a Team Manager in our Member Service Center, you will lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members.
What you need to know
Location: RAC Member Service Center Mandurah
Working hours: Monday to Friday 8.45am - 5.15pm (37.5 hours per week)
What will you be doing:
- Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets
- Provide ongoing coaching and mentoring to support career development
- Address member concerns promptly and effectively to ensure a positive resolution
- Monitor day-to-day operations to ensure execution of strategies and initiatives
What we are looking for:
As a member-based organisation, alignment to our values is essential, in addition to:
- A seasoned customer service professional with management experience, ideally in a busy, multi-tasking environment
- Strong leadership and interpersonal skills with the ability to motivate and develop team members
- Experience in working to & achieving KPI’s / targets
- Creating a cohesive and collaborative work environment
- Excellent communication skills with the ability to listen & relate well to others
- Ability to demonstrate empathy and resilience in difficult situations
- Strong computer literacy and ability to use many applications at once whilst having engaging conversations
What can we offer you?
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Secure a full-time, permanent position working within your local community
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Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
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Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
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An inclusive & supportive environment, enabling all abilities to strive for success.
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Professional career development & ongoing training.
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Generous discounts on home, contents & car insurance, plus free roadside assistance.
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Member benefits & opportunity to join a very active Social Club.
We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application - please send us your CV showcasing what you can bring to the team.
Applications Close COB Friday 25th April 2025
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
