With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
We are currently seeking a highly motivated and performance-focused individual to join our Sales and Member Services reception team as a Team Manager on a full-time permanent basis. This is a key leadership role within a fast-paced, dynamic environment, supporting our team to ensure that our members first interaction is the best possible.
This is the perfect opportunity for someone who is looking to fine tune their leadership skills, whilst developing additional skills in stakeholder management, developing strategies and implementing strategic improvements to support our members and changing business needs.
What will you be doing?
- Conducting leadership routines, identifying and sharing opportunities, knowledge and skills aligned to the achievement of operations measures, engagement, member experience targets and people KPI’s.
- Creating and monitoring coaching plans for team members, ensuring a link into current development needs.
- Identifying trends & issues resulting from the review of daily trackers and other relevant reports, taking appropriate action and providing feedback to leader.
- Developing and maintaining strong, effective working relationships with key stakeholders, including working closely with Operations team and Contact Centre.
- Establish strategic improvements to the Reception team to support the changes in our member and business needs.
About You
- A strong commitment to member satisfaction, with a focus on continuous improvement.
- Proven leadership experience with the ability to inspire, support, and develop a high-performing team.
- A collaborative mindset with a focus on building a positive and productive work environment.
- Excellent communication skills, both written and verbal, with the ability to engage and influence others.
- Empathy, resilience, and professionalism in challenging situations.
- Ability to adapt in a high-volume, fast-paced environment.
- Ability to interpret results to identify areas of strengths and opportunities for improvement.
- Experience in coaching or training to technical skill gaps.
Better journeys begin at RAC
A career at RAC is more than just a job. We’re committed to creating an environment that supports growth, wellbeing and inclusion. You’ll enjoy:
- Access to exclusive RAC member benefits
- Flex@RAC – our flexible working program
- A strong Diversity & Inclusion strategy
- Generous insurance discounts and free roadside assistance
- In-house health and wellness programs
- Competitive salary + super, with the option to purchase additional leave
- A vibrant Social Club with over 900 members
If you’re passionate about making a real difference for our members and the WA community, we’d love to hear from you. Apply now!
Application deadline: COB Friday 27th February 2026. We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
