Evolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to gaming operators. Since our founding in 2006, Evolution has grown into a global powerhouse, partnering with over 800 operators and employing more than 22,000 talented individuals in studios across Europe and North America.
In Canada, our studios are located in Metro Vancouver, a thriving region known for its diverse talent pool and vibrant tech and creative industries.
Our parent company is based in Sweden and listed on Nasdaq Stockholm with the ticker EVO.
Job Description
- Lead by example and coach other subordinates on shift
- Be the first point of contact for subordinates
- Manage performance of subordinates
- Manage scheduling process and ensure that headcounts are covered for all operating tables.
- Ensure the correct skills are taught to the subordinates during BPA sessions
- Ensure that all news and updates are communicated to subordinates in a timely and clear manner
- Participate in subordinates’ recruitment, training and development process
- Update Team Managers Manual and other online resources
- Organize and lead team and individual meetings
- Report to Senior Team Manager about team needs/changes in a timely manner
- Prepare and monitor teams’ KPI data, create and execute monthly/quarterly improvement plan
- Ensure continuous development of subordinates by conducting one-to-ones and providing timely feedback and reviews
- Always be acquainted with all changes in procedures and assess and report the impact of such changes to your manager
- Work with internal programs: Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, Studio Desk, etc.
- Report to your manager about sickness and/or changes in the schedule
- Fill out Incident Report Forms and help employees to complete reports in a timely manner if needed.
- Attend meetings, re-trainings and improve the quality of work whenever necessary
- Work in shifts and flexible hours as assigned.
- When assigned as manager on duty, Team Manager is expected to work a minimum of 75% of working time in the live studio/pit station. In addition to gaming floor supervision from pit stations, the manager on duty/floor supervisor is expected to complete several floor walks a shift to ensure all staff follow the workplace rules, deal with and/or escalation any violations to the respective representative, play an active part in table promotions and external and internal media campaigns, including but not limited to photo shoots and filmography, table testing if and when necessary.
- Take responsibility to finish duties within working hours
- Be at the designated workplace on time and in the appropriate work attire/uniform
- Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements
- Ensure all procedural, legal and disciplinary procedures are followed by the employees
- Follow any reasonable request made by the company that meets the needs of the business
- To perform other ad hoc duties and projects as asked by your direct manager, which are related but not limited to the Team Manager position
- To replace team members during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.
- Complete First Aid level 1 training and obtain the certification.
- Fluent English language proficiency
- Fluent knowledge of other languages will be considered an asset
- Strong written and oral communication skills
- Previous Managerial experience will be considered an advantage
- Excellent level of computer literacy, more specifically in the Office package
- Has met, all targets and expectations set out by Direct Manager within current role
- Annual salary range: 55k-60k/year
- Paid Time Off - 3 Weeks Vacation; 2 EVO Days; 8 Sick Days
- Paid Holidays
- Medical, Dental & Vision Insurance Plans (individual & family coverage)
- Life and AD&D Insurance
- RRSP/TFSA Match Program
- Transit Allowance
- Sports Allowance
- Employee Discount Program
Skills Required
- Fluent English language proficiency
- Strong written and oral communication skills
- Excellent computer literacy, particularly Microsoft Office
- Meet all targets and expectations set by the direct manager in the current role
- Fluent knowledge of additional languages
- Previous managerial experience
- First Aid Level 1 training and certification
What We Do
Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second. Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B. The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE. Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds. Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy Followers must be 18+. http://gambleaware.co.uk Please gamble responsibly. 🔞 Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.
