Overview
The Team Manager will support the Director in leading and developing sales, operations, and security teams to meet and exceed sales targets and elevate the Tiffany store experience. They will assume oversight for the store when the Director is not present. A dynamic, attentive, and inspiring leader, they mentor the team and act as a Guest Experience Manager, ensuring unsurpassed client service.
Key Accountabilities
Sales
Deepen the relationship with our clients to achieve and exceed sales target, product category sales targets, and relevant KPIs.
- Manage and motivate the team to consistently achieve or exceed store sales target.
- Drive client development activities among individual team members to cultivate new and existing clients.
- Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
- Drive business through key product pillars and KPIs.
Service
Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
- Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
- Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are delivered at all times.
- Optimize hospitality and store amenities to create unique experiences.
- Take action on TEI performance and client feedback to improve customer service.
Talent
Attract, hire, and retain top talent to cultivate a climate of high performance.
- Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
- Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent
- Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
- Leverage training and development offerings to effectively support growth and development to drive performance.
Operational Excellence
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
- Ensure exceptional operational support to drive sales and service.
- Manage efficient back of the house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
- Ensure compliance with all internal control procedures.
Required Qualifications
- Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience
- Proven track record in sales generation, managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
Preferred Qualifications:
- A college/university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
The hiring range for this position is $90,000 - $126,000 per annum. The rate of pay offered will be dependent upon candidates' relevant skills and experience. Retail Management are also eligible for bonus and sales incentives.
Skills Required
- Minimum 3 years of retail or luxury retail store management experience, or relevant customer-related experience
- Proven track record in sales generation and achieving sales results
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
- Ability to develop new opportunities, maintain client relationships, ensure brand recognition, and support market penetration
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and POS systems
- Flexibility to work in various roles based on business needs, including sales floor and operations roles
- College or university degree
- Graduate gemologist degree or previous Gemological Institute of America coursework
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
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Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
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Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
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Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
