About Gigmo Solutions Pvt. Ltd.
Gigmo Solutions Pvt. Ltd is a young early stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers.
The Person
You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as a commitment to productivity. You are a self-starter, go-getter, proactive and has the ability to learn and perform in a fast-paced environment
You are dynamic, result oriented, has the ability to drive results through others, possess strong analytical and negotiation skills and excellent process orientation.
Role
- You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures
- You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
- You will be responsible for providing guidance to our in-house Management Trainee
- Should keep a close track of the NSAT Scores and the productivity of the team members
- You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
- Should Recognize high performance and reward accomplishment
- Delegate tasks ,set deadlines and oversee day to day operations
- Providing timely feedback to team members and resolve issues
- Create an open communication culture and an inspiring team environment
- Provide guidance ,training and mentoring to team members to improve the productivity
- Responsible for developing strategy on how to approach tasks and develop a plan to accomplish them
- Lead by Example in professionalism ,Communication and technical Expertise
Qualifications and Experience
- Graduate with minimum 5-6 years of Experience as Team Manager in Technical Support process.
- Should have good knowledge in MS office
Work Location/Shift Timings-Permanent work from home and you will be required to work in US Shift Timings
CTC- As per Industry Standards
Company Website-www.gigmos.com
Skills Required
- Graduate (Bachelor's degree)
- 5-6 years experience as Team Manager in Technical Support process
- Good knowledge of MS Office
- Ability to work US shift timings (permanent work from home)
- Experience managing team operations, coaching, and mentoring team members
- Strong leadership, analytical, negotiation skills and process orientation
What We Do
Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence. Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform. Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.
