Sutherland is seeking an experienced Team Manager to join one of our growing Travel programs based onsite in Cairo. We're looking for a leader with a passion for travel along with strong sales leadership experience!
What You’ll Do:
- Lead a team of full-cycle consultative luxury sales consultants
- Coach, mentor & develop your team to meet & exceed sales/revenue targets.
- Set the path to success by managing performance and service quality to guarantee customer satisfaction
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes on promotions and updates
- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
What You’ll Need:
- 2+ years of consultative sales leadership experience in travel, ideally with luxury / high-ticket clients (e.g., travel agency, tour operator, hotel, cruise, or airline companies)
GDS experience will be a plus (Sabre/Amadeus)
- Ability to coach, mentor and develop a team in order to successfully close complex sales and exceed revenue targets (to include up-selling)
- Deep passion for travel and strong destination knowledge with a desire to help others explore the world
- Polished, articulate communicator with emotional intelligence and active listening skills
- Strong organization and high attention to detail to manage multiple journeys simultaneously
- Self-motivated and performance-driven leadership experience
- Comfortable in a dynamic, fast-paced, collaborative environment
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 2+ years of consultative sales leadership experience in travel, ideally with luxury/high-ticket clients
- GDS experience (Sabre/Amadeus)
- Ability to coach, mentor and develop a team to close complex sales and exceed revenue targets
- Deep passion for travel and strong destination knowledge
- Polished, articulate communication with emotional intelligence and active listening
- Strong organization and high attention to detail to manage multiple journeys
- Self-motivated, performance-driven leadership experience
- Comfortable working in a dynamic, fast-paced, collaborative environment
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
