CommBank’s Business Banking Operations (BBO) team is looking for a Manager to join and lead our Commercial and Business Lending Operations Documentation team which operates within CommBank’s Chief Operations Office.
BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit Certificates for CBA. We support our Business Banking colleagues and all other segments in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers.
The Role.
We are looking for an experienced Manager to join our Commercial Document Preparation team. Our Document Preparation are responsible for the preparation and disbursal of Commercial Loan applications on behalf of our Commercial and Business Banking customers.
As a manager, you will possess demonstrated experience managing operational teams, driving performance and operational measures of success, whilst maintaining a strong culture and resource level across your teams. This role will lead a team of approximately 16 FTE and is based in Perth.
Your responsibilities.
You will be required to lead from the front and motivate your team to achieve their best, whilst providing strong coaching and promoting development opportunities.
You will also be responsible for:
Leading a team to drive customer outcomes that are right first time and within the agreed timeframes
Leading the day to day running of the team by monitoring and analysing team performance and workflows, utilising standardised systems and reporting
Identifying, driving and delivering continuous improvement and efficiency enhancements to create experiences our customers love
Building internal and external relationships through the use of superior stakeholder management techniques and customer service skills
Planning and executing risk mitigating procedures and reporting and discussing the results of your risk management
Use the Group's people management systems and policies to effectively manage people and complete all required people management activities as directed by the Group or Line Manager.
We’re interested in hearing from people who have:
Demonstratable, preferably from an operations background, who can comfortably provide support, mentorship and development to their people to create a strong team environment. You will also have sound knowledge of Commercial loan or Business Banking lending life-cycle, which will enable you to provide coaching & insights to your team on best practice. Other qualities you possess include:
Effective customer service, stakeholder management and negotiating skills
Attention to detail, accuracy and ability to work to deadlines.
Ability to set performance targets and motivate / coach team members to achieve.
Demonstrated ability to drive a continuous improvement culture within a team.
From here, the opportunities are endless
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services.
We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
