Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
Our Information Technology division plays a key role in the delivery of business services at Alberta Blue Cross®. Reporting to the Manager, the successful Team Manager will be responsible for operations management of critical business application(s) and services and will provide leadership to team members in the pursuit of service delivery excellence.
The Team Manager will manage a team of Quality Assurance and Business Analysts (BA/QA) that are responsible for maintenance and continuous improvement of business systems and processes.
As the successful candidate, you will lead a team through mentorship, coaching and performance management. You will have flexibility to work from home and as well, travel into office when required. Preference will be given to those candidates that reside in Edmonton.
WHAT YOU WILL DO:
Provide coaching and professional development opportunities to foster team growth and enhance overall performance.
Lead and inspire the BA/QA team to embrace a culture of continuous improvement, driving operational efficiencies and innovative solutions within BA/QA.
Champion change management initiatives by identifying areas for process optimization, implementing best practices, and ensuring alignment with organizational goals.
Encourage a proactive approach to problem-solving, empowering team members to propose and implement improvements to enhance productivity, quality of deliverables, and compliance.
Collaborate with cross-functional teams to ensure changes are effectively communicated and integrated, fostering an environment of adaptability and collaboration.
Build and maintain effective relationships with internal and external stakeholders.
Monitor and measure the success of improvement initiatives, providing feedback and adjustments as needed to ensure sustained progress and enhanced operations.
Manage performance of the team and individuals through metrics, frequent check ins and career planning tools.
Ensure business analysis and quality assurance standards are adhered to and contribute to the evolution of the business analysis practice.
Prepare resource plans, set priorities, and allocate team members to operational and project work in collaboration with peers in other departments.
Recruit, coach and develop team members in ways that address both business and individual needs.
Participate and, if needed, lead cross-functional initiatives and committees.
Keep abreast of industry standards and health informatics development as they relate to Alberta Blue Cross®.
WHAT YOU WILL HAVE:
University degree/diploma or completion of a technical institute diploma program.
Five years plus proven leadership skills that will include coaching, mentoring, relationship building, performance management and/or career development.
Ability to function effectively both in day-to-day resource management functions as well as in a strategic leadership role.
Demonstrated strength in planning, organizing, and setting priorities.
Demonstrated understanding of the project management life cycle.
In-depth knowledge and experience with business analysis and quality assurance methods, techniques, and tools.
Previous experience as a business analyst is an asset.
Excellent interpersonal and communication skills and demonstrated commitment to customer support.
Proficiency with Microsoft products, including Microsoft Project, Excel, Visio, Word, PowerPoint and Outlook.
Strong analytical and problem-solving skills.
This position will remain open until a suitable candidate is selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca
Top Skills
What We Do
We believe that people, workplaces and communities deserve to be and live well—and we can help. As a benefits provider and wellness leader, we have the opportunity to play an important role in fostering the health and well-being of our customers across their lifetimes. We provide benefits to more than 1.8 million Albertans through group, government and individual plans. Alberta-based, not-for-profit, wellness-driven, customer committed. Living our values Our values represent who we are, what we stand for and the culture that guides us. In all we do, we keep our values at the forefront. Integrity and trust We are respectful, ethical, honest and inclusive in all that we do. Wellness and flexibility We promote and inspire a healthy culture of support, adaptability and compassion across our workplace and our communities. Customer committed We are accountable and committed to our customers and passionate in the delivery of an exceptional customer experience. Empowering potential We support learning and growth while fostering a diverse environment that cultivates collaboration and innovation.
