Jobs at Alberta Blue Cross

Defines enterprise-wide cloud and security architecture vision, standards, reference architectures, target states, and governance practices. Guides major initiatives across hybrid cloud, cybersecurity, identity, networking, resilience, observability, privacy, and compliance. Advises executives on architectural trade-offs, risks, modernization priorities, and investment decisions while collaborating with portfolio architects, cybersecurity, legal, risk, infrastructure, and operations leaders. The role provides strategic direction without owning cloud engineering, infrastructure operations, cyber operations, or delivery execution.

Provides technical leadership for enterprise identity and access management solutions, including design, development, implementation, operational support, troubleshooting, and modernization. Leads authentication, authorization, RBAC, identity governance, security, compliance, incident response, and root-cause analysis activities. Collaborates with business stakeholders, architects, security teams, and project resources while mentoring team members. Requires extensive Java or PL/SQL experience, Oracle identity technology expertise, and 5–10 years of progressive IT experience.

Leads the identity and access management program, overseeing access governance, role design, access reviews, segregation-of-duties controls, privileged access, and audit evidence. Owns the roadmap, selection, and implementation of an IGA platform while automating joiner, mover, and leaver processes. Partners with business, IT, cybersecurity, HR, audit, and vendors, reports access risks to executives, and leads, coaches, and develops the IAM team.

Coordinates multiple cross-functional marketing and brand projects from intake through delivery. Responsibilities include building schedules and workback plans, facilitating kickoffs, tracking deliverables, managing approvals, identifying risks and resource conflicts, improving Monday.com workflows, coordinating vendors, and monitoring project costs through Coupa. The role also supports marketing process improvements, reporting, documentation, stakeholder communication, and workflow standards.

Coordinates marketing strategy and campaign execution across digital, social, email, print, and other channels. Responsibilities include market research, content coordination, campaign performance tracking, UTM creation, project timelines, stakeholder communication, budget and invoice tracking, brand guideline compliance, and marketing automation. The role requires translating business needs into technical requirements, interpreting marketing dashboards, and delivering actionable insights while supporting group, personal products, and travel divisions.

Processes manual and high-cost pharmacy claims, performs quality assurance and claim adjustments, supports pharmacy providers with submissions and reversals, conducts system testing, researches complex inquiries, tracks work initiatives, and reports on productivity. The role requires accuracy, customer service, organization, problem-solving, adaptability, and proficiency with Microsoft Office. Occasional flexible hours and a satisfactory criminal record check are required.

Creates multi-platform visual designs, campaign concepts, illustrations, graphics, layouts, and brand assets. Translates complex ideas, data, and messages into compelling visual narratives across print, web, social, and video. Manages multiple deadline-driven projects, maintains brand consistency, presents creative rationale, collaborates with teams, supports junior designers, and prepares final files for print suppliers, including preflight.

Manage, enter, research, and adjudicate health claims to ensure accurate and timely payment. Resolve inquiries and discrepancies by communicating with providers, members, and internal customers. Monitor production against turnaround and volume expectations, follow established claims procedures, and suggest workflow improvements. This is a temporary 12-month position requiring accuracy, strong customer service, organization, problem-solving, multitasking, and Microsoft Office proficiency.

Leads claims audit, investigation, fraud risk management, prevention, and education programs for a health benefits organization. Develops multi-year strategies, oversees risk-based audits and investigations, strengthens controls, partners with providers, regulators, and law enforcement, and reports findings to senior leadership and Board committees. Uses analytics and artificial intelligence to identify risks and improve case selection. Manages and develops the investigation and claims audit team while ensuring fairness, confidentiality, compliance, and continuous improvement.

Process bi-weekly payroll end to end, including calculations, reconciliations, statutory filings, employee payments, pension deductions, and reporting. Support Workday Payroll administration, testing, upgrades, and enhancements while ensuring legislative compliance, accurate records, audit readiness, and confidentiality. Provide payroll guidance to employees, leaders, and HR, and improve processes through automation and workflow optimization.

Owns target architecture and modernization roadmaps for assigned technology or business portfolios. Translates enterprise strategy into architecture guidance, transition states, sequencing recommendations, investment options, and governance-ready decisions. Assesses impacts across capabilities, applications, data, integrations, security, operations, customer experience, regulatory obligations, and delivery readiness. Influences senior stakeholders and delivery teams without direct authority while surfacing risks, dependencies, trade-offs, technical debt, and deviations from target architecture.

Provides enterprise-wide architectural leadership for data and AI, defining principles, standards, reference architectures, roadmaps, and governance guardrails. Advises executives and architecture teams on platform decisions, modernization, risk, privacy, security, regulatory alignment, and responsible AI adoption. Oversees major initiatives to improve consistency, reuse, data quality, and long-term sustainability across hybrid legacy and modern environments.

Prepare and amend group benefit contracts and booklets, maintain contract records, verify enrollment changes, resolve complex benefit issues, communicate with internal departments, and recommend process improvements. The role requires strong customer service, organization, analytical, communication, teamwork, and Microsoft Office skills, with insurance industry experience preferred.

Leads enterprise customer experience enablement by translating CX strategy into roadmaps, measurement frameworks, competency models, toolkits, workshops, and recognition programs. Connects customer insights and Voice of Customer evidence to enterprise priorities, influences leaders across business areas, and builds organizational accountability for customer-centric practices. Manages a small team and partners with HR, learning, insights, product, digital, marketing, sales, service, and operations teams.

Leads an IT team responsible for critical business application operations, maintenance, and continuous improvement. Provides coaching, performance management, resource planning, and career development while driving change initiatives, proof-of-concept pilots, process optimization, and service delivery excellence. Collaborates with stakeholders, supports cross-functional initiatives, monitors improvement metrics, and aligns operational and project priorities with organizational goals.

Reviews drug product submissions using clinical, scientific, and economic evidence; prepares comparative summaries; conducts drug-class and indication reviews; supports formulary management and Alberta’s drug evaluation committee; and liaises with government and industry stakeholders.

Lead and perform operational, financial, compliance and governance audits, contribute to CSAE 3416 and ICOFR programs, design and test controls, report findings, liaise with stakeholders and external auditors, and coach audit staff to improve control effectiveness and processes.

Respond to telephone inquiries from pharmacies and healthcare providers about benefit eligibility, claim adjudication, plan limits and prior approvals. Verify claims using online adjudication systems, log call details, provide provider support, suggest workflow improvements, and assist with projects and analyses using Excel and Word.

Lead strategic business development to grow Individual Products through affinity partnerships, B2B2C alliances, channel diversification, retiree conversion programs, and market intelligence. Manage pipeline, collaborate cross-functionally, and present executive-level pitches to drive revenue and expand distribution for health, dental, travel, and wellness products.

Collect, clean, validate and extract financial and operational data; build reports, models, and analytics to support FP&A decision-making; collaborate on data pipelines, governance, automation, and system enhancements; maintain financial data models and ensure data quality.