Jobs at Alberta Blue Cross

Recruiter supporting the full recruitment lifecycle, including sourcing, interview coordination, assessments, reference checks, offers, onboarding, employee referrals, candidate engagement, and applicant tracking system reporting. The role partners with business areas, represents HR at events, maintains recruitment best practices, and contributes to talent attraction and retention initiatives. This is a temporary full-time hybrid position requiring regular commuting to the Edmonton office.

Owns target architecture and modernization roadmaps for assigned technology or business portfolios. Translates enterprise strategy into architecture guidance, transition states, sequencing recommendations, investment options, and governance-ready decisions. Assesses impacts across capabilities, applications, data, integrations, security, operations, customer experience, regulatory obligations, and delivery readiness. Influences senior stakeholders and delivery teams without direct authority while surfacing risks, dependencies, trade-offs, technical debt, and deviations from target architecture.

Provides enterprise-wide architectural leadership for data and AI, defining principles, standards, reference architectures, roadmaps, and governance guardrails. Advises executives and architecture teams on platform decisions, modernization, risk, privacy, security, regulatory alignment, and responsible AI adoption. Oversees major initiatives to improve consistency, reuse, data quality, and long-term sustainability across hybrid legacy and modern environments.

Prepare and amend group benefit contracts and booklets, maintain contract records, verify enrollment changes, resolve complex benefit issues, communicate with internal departments, and recommend process improvements. The role requires strong customer service, organization, analytical, communication, teamwork, and Microsoft Office skills, with insurance industry experience preferred.

Provides telephone, email, and Microsoft Teams support to group clients and internal teams. Resolves inquiries, conducts research, updates systems, delivers online demonstrations, performs outbound calls, audits group information, and educates users on the plan administrator website. The role focuses on customer retention, satisfaction, accurate administration, problem-solving, and maintaining strong client relationships.

Develop and maintain accessible, responsive customer-facing websites and design-system components. Translate UX designs into reusable HTML, CSS, JavaScript, and PHP implementations; build Adobe Edge Delivery Services blocks; integrate APIs and third-party services; optimize performance, SEO, analytics, and security; troubleshoot defects; support testing and CI/CD releases; and collaborate with designers, product managers, stakeholders, and developers.

Provides technical leadership for enterprise identity and access management solutions, including authentication, authorization, federation, SSO, MFA, RBAC, and identity governance. Leads solution analysis, design, Java development, testing, implementation, production support, incident troubleshooting, root cause analysis, and continuous improvement. Advises stakeholders on technical and security risks, supports audits and access reviews, contributes to technology roadmaps, and mentors team members. The role also supports Oracle identity technologies and complex business-critical systems.

Leads enterprise customer experience enablement by translating CX strategy into roadmaps, measurement frameworks, competency models, toolkits, workshops, and recognition programs. Connects customer insights and Voice of Customer evidence to enterprise priorities, influences leaders across business areas, and builds organizational accountability for customer-centric practices. Manages a small team and partners with HR, learning, insights, product, digital, marketing, sales, service, and operations teams.

Leads an IT team responsible for critical business application operations, maintenance, and continuous improvement. Provides coaching, performance management, resource planning, and career development while driving change initiatives, proof-of-concept pilots, process optimization, and service delivery excellence. Collaborates with stakeholders, supports cross-functional initiatives, monitors improvement metrics, and aligns operational and project priorities with organizational goals.

Reviews drug product submissions using clinical, scientific, and economic evidence; prepares comparative summaries; conducts drug-class and indication reviews; supports formulary management and Alberta’s drug evaluation committee; and liaises with government and industry stakeholders.

Lead and perform operational, financial, compliance and governance audits, contribute to CSAE 3416 and ICOFR programs, design and test controls, report findings, liaise with stakeholders and external auditors, and coach audit staff to improve control effectiveness and processes.

Respond to telephone inquiries from pharmacies and healthcare providers about benefit eligibility, claim adjudication, plan limits and prior approvals. Verify claims using online adjudication systems, log call details, provide provider support, suggest workflow improvements, and assist with projects and analyses using Excel and Word.

Process and adjudicate manual pharmacy claims (including high-cost drugs), perform QA and adjustments, assist and educate pharmacy providers, perform system testing, research complex inquiries, track reporting, monitor productivity, and suggest workflow improvements while meeting timelines.

Lead strategic business development to grow Individual Products through affinity partnerships, B2B2C alliances, channel diversification, retiree conversion programs, and market intelligence. Manage pipeline, collaborate cross-functionally, and present executive-level pitches to drive revenue and expand distribution for health, dental, travel, and wellness products.

Collect, clean, validate and extract financial and operational data; build reports, models, and analytics to support FP&A decision-making; collaborate on data pipelines, governance, automation, and system enhancements; maintain financial data models and ensure data quality.