The Team Leader is responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing feedback.
Preferred QualificationsMinimum Hiring Requirements:
1-3 years of experience as a confirmed Team Leader
Candidate with experience in handling Telco program is needed
Amenable for Graveyard/Shifting schedules
Willing to work in Sta. Rosa, Laguna
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.
In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
