The Team Lead is responsible for entry-level supervisory duties and the support and development of
representatives. The incumbent will be responsible for executing recovery strategies for the attainment
of department and team goals. This position will be responsible for monitoring client calibrations,
quality related coaching and providing feedback.
Minimum Hiring Requirements:
1-2 years of experience as Team Leader
Must have experience in handling a Telco program
Amenable for Graveyard/Shifting schedules
Willing to work in Sta. Rosa, Laguna
Top Skills
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.
In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
