The Voice Operations Manager has extensive experience delivering excellent customer service across a diverse range of critical clients and technologies and managing, leading, motivating and developing high performing multi-skilled technical teams.
Job title:
Team Leader - Voice Operations Manager
Job Description:
Supporting telecommunications systems using the technology applicable to the end user = Avaya / Mitel/ Oracle / Genesys /Microsoft / Cisco et.Successfully lead the Voice Operations teams, driving a culture of service excellence and continuous improvement with the objective of delighting our customers.Accountable for providing high quality operational support services to the levels defined within the customer contracts.Develop and implement strategies to optimise telecommunications system performance.Maintain the high availability of all customer critical services, ensuring all operations are carried on in an appropriate, cost-effective way.Day to day management of Voice Engineers, including effective leave management and workforce planning.Managing team performance, compliance, and development .Improve operational management systems, processes and best practices.Formulate strategic and operational objectives.Manage budgets and forecasts and examine financial data and use them to improve profitability.Collaborate with other IT professionals to integrate telecommunications systems with other enterprise systems, such as email and instant messaging.
Location:
Pune
,
India
Time Type:
Full time
Contract Type:
Permanent
Top Skills
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
