Team Leader - Training

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Hiring Remotely in India
Remote or Hybrid
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
Description and Requirements
  • Responsible for Planning, Scheduling, Execution and Measuring Process training for MetLife GCC Operations.
  • Lead, coach & Mentor the process trainers for delivery effectiveness & efficiency.
  • Ensure CMMI adherence across the processes handled (when applicable for the site).
  • Quest for Process improvement - Improved Quality, Throughput, Reduced TAT, mapping to Operational requirements.
  • Training Needs Identification, Analysis and Planning Refresher Training Methodology and Calendar.
  • Mitigate risk, enhance communication and governance across.
  • Build backup team/s for business continuity & cost reduction.
  • Partner with operation teams to address training needs & review for effectiveness through planned review meetings.
  • Responsible for hiring, certification and productivity of new trainers / subject matter experts.
  • Ensuring effective Knowledge Transfer during Migrations - Training Material, Training Methodology, Monitoring Progress.
  • Establishing the Knowledge Management Framework for existing processes.
  • Plan and execute annual re-certification of Trainers and Associates.
  • Participate and lead various knowledge management initiatives, as needed.

  • Skill set
    • Self-motivated and disciplined, well organized and flexible with a sense of urgency approach and result orientation
    • Team work/ Managing Self / Adaptability
    • Ability to handle multiple tasks/projects simultaneously, to prioritize and meet deadlines
    • Must be flexible to mirror / overlap US Daytime work hours
    • Ability to find creative and innovative solutions to business problems
    • Self-initiated and zeal for continuous improvement
    • Document creation like SOPs, SIPOCs and Process Maps
    • Excellent Ms Suite knowledge and good analytical bend of mind & receptiveness to change ; Knowledge of Power platforms will be an added advantage
    • Excellent communication skills, including effective and concise writing and verbal communication skills.
    • Excellent presentation, coaching & Feedback skills
    • Ability to hold the interest and attention of those seeking training
    • Strong interpersonal skills (independence and confidence to present views and perspectives).
    • TTT and NLP certification will be preferred

    About MetLife
    Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
    Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
    At MetLife, it's #AllTogetherPossible . Join us!
    #BI-Hybrid

    What the Team is Saying

    Chelsea
    Nick
    Naren
    Laura
    Bill

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    The Company
    HQ: New York, NY
    43,000 Employees
    Year Founded: 1868

    What We Do

    We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.

    At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.

    Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.

    Why Work With Us

    At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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    Employees engage in a combination of remote and on-site work.

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