Position Summary
On MetLife's Global Technology team, what you build here matters. We view our solutions through the eyes of the customers and are always striving to transform and simplify their experience. Whether your focus is keeping our customers' and employees' data and information safe, developing best-in-class-digital and cloud solutions, or leveraging data and analytics to transform customer insights into customer-first solutions - you make an impact for the customers we serve. We each play an integral role in bringing MetLife's purpose of building a more confident future to life.
The Exchange engineer will be responsible for the implementation and support of Microsoft Office 365, Exchange On-premise and works with other engineering teams to facilitate the growth of messaging capabilities within MetLife. The Exchange engineer will ensure the reliability and security of globally distributed messaging services.
This is an exciting opportunity to grow in a large diverse technical environment, supporting more than 90,000 mailboxes and 20+ Office 365 tenants globally. As part of the Messaging Team, you will be at the forefront of enterprise-scale innovation and collaboration. With an emphasis on governance, security, and performance, this role empowers you to make a tangible impact on how MetLife communicates and operates globally.
Success in this role requires messaging hands-on experience and proficiency in active directory, networking, DNS and email security. You'll collaborate closely with cross-functional engineering and regional teams in an environment where every contribution is respected, and every perspective is heard.
Job Responsibilities
- Responsible for Microsoft Office 365 and Exchange on-premises in multi-site, multi-tenant, multi-domain and global messaging environments
- Provide day to day monitoring, troubleshooting and support of e-mail infrastructure
- Automation through PowerShell scripting
- Identify and streamline existing processes
- Monitor and respond to issues or service requests reported by the Service Desk and creating and resolving problem tickets
- Enhance procedures for routine Exchange server maintenance/operations task
- Troubleshoot issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution
- Analyze, validate and process transactions as per Desktop procedures (L3 & L4).
- Analyze and research all discrepancies.
- Investigate and resolve outstanding items.
- Perform mid-month, month-end and quarter-end activities as per documented desktop procedures.
- Ensure that the assigned targets are met in accordance with SLA and Internal standards.
- Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.
- Ensure adherence to established attendance schedules.
- Ability to provide 2nd/3rd level support
- Experience in large scale messaging environments
- Excellent written, communication, and analytical skills
- Customer service orientation and strong teamwork mindset
Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
4+ Year
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.
At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.
Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
