What you'll do:
- Manage the day to day deliverables of a dedicated product SRE team. These will be highly experienced Site Reliability Engineers with a strong culture of ownership, automation first, and constant quality of delivery.
- Build long term relationships with product engineering teams, ensuring everyone can deliver on system reliability with a theme of continuous improvement.
- Champion observability best practice, ensuring implementation across products to ensure fast detection of impactful events.
- Build a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced; create and actively monitor quality standards for SRE teams and report regularly on its adherence.
- Build and deliver an Error Budget culture associated with consistent breaches of SLA/SLO.
- Provide ongoing training across the business to ensure reliability requirements are well understood and incorporated into product designs.
- Create a team of empowered engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organisation.
What you'll bring:
- Proven track record in leadership roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement (ideally an extremely technical leader with strong engineering and hands-on SRE background).
- Deep and proven experience building world class embedded SRE teams in a fast growing company.
- Obsessed with delivering a high quality and highly stable customer experience.
- Passion for customer-first thinking, with a strong product mindset helping to understand and anticipate customer needs.
- Experience of building and delivering an error budget culture associated with consistent breaches of SLA/SLO. Coupled with a 24/7 focus on incident response and remediation.
- Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems.
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What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
