Team Leader - Product SRE

Job Posted 23 Hours Ago Posted 23 Hours Ago
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Melbourne, Victoria
Hybrid
Senior level
Cloud • Fintech • Information Technology • Machine Learning • Software
Xero’s online accounting software connects small business owners with their numbers, their bank, and advisors anytime.
The Role
The Team Leader of Product SRE at Xero is responsible for managing a dedicated SRE team, enhancing system reliability, and fostering a culture of continuous improvement. This role involves building relationships with product engineering teams, championing best practices for observability, and developing a robust error-budget culture for incident response.
Summary Generated by Built In

Our Purpose 

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.


About the team


Xero's Product SRE teams will consist of dedicated world class SRE engineers, embedded into product teams to drive enduring reliability, world class observability, and high performing services.


The Team Lead will be responsible for building a team who are empowered to own and drive reliability across the product landscape; assuming responsibility for the deliverables of the embedded product SRE team.


About the role


This position requires a highly technical leader with a strong engineering background, deep experience in SRE, and a passion for building high performing teams.


As a seasoned and relentless leader, they will contribute to the company's Product SRE strategy and contribute to the ongoing transformation of the Xero SRE culture. As an expert communicator, this leader will manage change and ensure the value of robust systems is communicated clearly across the business.


We're looking for established leaders who have led and grown highly technical teams. Whilst the role will focus on leading and inspiring others to do their best work, the ideal candidate would have grown up as an engineer (with intimate technical depth regarding SRE tools and automation) before embarking on their journey into leadership.

What you'll do:

  • Manage the day to day deliverables of a dedicated product SRE team. These will be highly experienced Site Reliability Engineers with a strong culture of ownership, automation first, and constant quality of delivery.
  • Build long term relationships with product engineering teams, ensuring everyone can deliver on system reliability with a theme of continuous improvement.
  • Champion observability best practice, ensuring implementation across products to ensure fast detection of impactful events. 
  • Build a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced; create and actively monitor quality standards for SRE teams and report regularly on its adherence.
  • Build and deliver an Error Budget culture associated with consistent breaches of SLA/SLO.
  • Provide ongoing training across the business to ensure reliability requirements are well understood and incorporated into product designs.
  • Create a team of empowered engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organisation.

What you'll bring:

  • Proven track record in leadership roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement (ideally an extremely technical leader with strong engineering and hands-on SRE background).
  • Deep and proven experience building world class embedded SRE teams in a fast growing company.
  • Obsessed with delivering a high quality and highly stable customer experience.
  • Passion for customer-first thinking, with a strong product mindset helping to understand and anticipate customer needs. 
  • Experience of building and delivering an error budget culture associated with consistent breaches of SLA/SLO. Coupled with a 24/7 focus on incident response and remediation.
  • Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems.

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Top Skills

Sre

What the Team is Saying

Person1
Rose
Health, Safety, Security & Environment Advisor
“You will always find someone to grab coffee or take a quick walk with. We really value being #human in the office and it’s one of the most important things that everyone in Xero does. This means empathizing, helping, listening, and being there for one another. It's what makes me love not only Xero, but the individual people within Xero too.“
Rose
Sophia
The Company
HQ: Hawthorn, VIC
4,700 Employees
Hybrid Workplace
Year Founded: 2006

What We Do

Xero is a global small business platform with 3.95 million subscribers which includes a core accounting solution, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions helping small businesses access a range of solutions from within Xero’s open platform to help them run their business and manage their finances.

Why Work With Us

Xero is not like most companies. When you join Xero, you become part of something beautiful —a global community of people who are passionate about making an impact on the world. It’s a place where you can truly be yourself and find success in a way that’s meaningful to you.

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Xero Teams

Xero Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.

Typical time on-site: Flexible
HQMelbourne (HQ)
HQWellington, NZ
Singapore
Auckland, NZ
Brisbane
Denver, CO
London, GB
Napier, NZ
New York, NY
Company Office Image
San Mateo, CA
Sydney, NSW
Toronto, Ontario
Learn more

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