Team Leader: People Learning Partnering

Mukuru is one of Africa’s leading FinTech companies, empowering millions through simple, secure and accessible financial solutions. As we expand across markets, our people remain our greatest differentiator. Learning, growth and capability-building are central to driving our purpose — and that’s where this role makes a powerful impact.

We are looking for a passionate and strategic Team Leader: People Learning Partnering to guide, support and uplift our Learning Partners across territories.

In this role, you’ll lead the design, coordination, quality assurance, and delivery of impactful learning programmes that accelerate employee performance and support Mukuru’s People Strategy. You will champion learning excellence, operational effectiveness, and compliance, ensuring that every employee has access to high-quality, meaningful development opportunities.

This role is ideal for someone who is energised by people leadership, passionate about learning, and eager to shape a learning culture across a growing multinational organisation.

• Lead, guide, and support a team of People Learning Partners.

• Provide continuity, coaching, and escalation support to ensure delivery excellence.

• Oversee the design and delivery of skills training, product training and compliance training.

• Collaborate with SMEs to create engaging and effective learning content.

• Develop and implement tactical learning plans aligned to Mukuru’s People Strategy and LE Framework.

• Ensure all Learning Partners have clear, aligned plans and deliver according to SOPs.

• Build relationships with external learning providers to expand capability offerings.

• Conduct due diligence and regular assessments on training interventions and team delivery.

• Run audits, TTTs (Train-the-Trainer) and quality reviews to ensure compliance and consistency.

• Drive continuous improvement through data insights, learner feedback, and best-practice research.

• Ensure consistent and effective TNA and Skills Gap Analysis across all Learning Partners.

• Support the development of learning solutions that address identified capability gaps.

• Promote standardised processes and alignment to SOPs.

• Oversee accurate reporting, data capturing and learning records on LMS / HRIS.

• Compile monthly and quarterly training reports with insights, analytics and trends.

• Ensure compliance with learning enablement regulations and statutory requirements.

• Partner with the SDF to support WSP/ATR requirements and training governance.

• Ensure responsible utilisation of company resources for all training activities.

• Monitors spend within budget and ensure cost-effective learning delivery.

• Work with internal stakeholders to ensure learning solutions meet business needs.

• Provide value-adding support through strategic learning initiatives aligned with the People Strategy.

• Build trusted relationships across Human Capital and business units.

• National Diploma or Advanced Certificate in Learning & Development, OD-ETDP, or equivalent.

• Understanding of learning enablement compliance.

Desirable:

• Project management certification

• Management/leadership accreditation

• 5 years in a Learning & Development environment (Essential)

• 3 years in the Financial Services environment (Advantageous)

• 2 years experience conducting Skills Gap Analysis / TNA

• 5 years in L&D reporting, training administration and training capture

• 3 years managing compliance in learning enablement context

• 2 years project management experience

• 5 years experience designing & delivering training across multiple formats

• Advanced knowledge of L&D compliance, instructional design & adult learning principles

• Strong analytical and reporting capability

• Excellent communication (written & verbal)

• Advanced MS Office (Excel, PPT, Word)

• Project management expertise

• Ability to lead teams and manage multiple projects simultaneously

• Strong interpersonal, influencing and stakeholder management skills

• Creative, innovative and solutions-driven mindset

• A natural coach and mentor who enjoys uplifting others

• A strong project manager with an eye for detail and quality

• Passionate about learning, capability-building and people development

• Analytical, curious and committed to continuous improvement

• Able to work under pressure and adapt to changing priorities

• A relationship-builder who collaborates with ease across teams

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS