At KONE, our purpose is to shape the future of cities by delivering innovative and sustainable solutions for elevators, escalators, and building access systems. Guided by our new strategy, "Rise" for 2025–2030, we are committed to leading in employee and customer experience, sustainability, and innovation. We also embrace Lean principles and Lean UX methodologies, driving efficiency, customer-focused design, and continuous improvement across all our operations.
We are seeking a dedicated Team Leader to join our KONE Business Services (KBS) center in Bratislava. In this role, you will lead a team responsible for providing critical administrative support to our customer and service teams across the Nordic region. Your team will manage requests related to contract, equipment, and billing data inputs in SAP, ensuring operational excellence and delivering exceptional service to our stakeholders.
Your Responsibilities
- Lead, manage, and develop a team, fostering a culture of collaboration, high performance, and LEAN thinking.
- Ensure timely and accurate processing of ticketed requests, maintaining high standards of quality and efficiency.
- Build and maintain strong relationships with internal stakeholders, aligning priorities and enabling smooth collaboration.
- Identify and implement opportunities to enhance processes using Lean methodologies to eliminate waste and improve efficiency.
- Apply Lean UX principles to improve service workflows, prioritizing customer-centric solutions and quick iterations.
- Provide expertise and hands-on assistance with operational tasks and major projects as needed.
- Promote a mindset of continuous improvement, encouraging feedback loops, and data-driven decision-making.
Who We’re Looking For
- At least 2 years of experience in a leadership or team management role, preferably in a shared services or international corporate environment.
- Fluency in English is essential; proficiency in any Nordic language (e.g., Finnish, Swedish, Norwegian, Danish) is a strong advantage.
- Strong organizational, analytical, problem-solving, and stakeholder management skills. Familiarity with SAP or similar enterprise systems is highly desirable.
- A collaborative and proactive leader who thrives in a dynamic, multicultural environment.
- Experience in applying Lean principles or Lean UX is a plus
What we offer
At KONE, we are committed to creating a supportive and engaging workplace where you can thrive. We offer base salary starting from 2.300 EUR/month Our final offer will be based on your experience and qualifications.
Some of our benefits include:
- A competitive salary and an attractive yearly performance bonus.
- Opportunities to grow and develop, with access to learning programs and support for language courses.
- Hybrid work model offering flexibility in how and where you work.
- Extra vacation days to support your work-life balance.
- Multisport card to support your fitness and well-being goals.
- Team events, fostering a sense of connection and collaboration.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
-
Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
-
Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
-
Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
Similar Jobs
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
