We are seeking a dynamic and motivated individual to join our new team as a Team Leader. As a Team Leader, you will play a crucial role in managing and guiding a team of talented professionals to achieve set goals and objectives. If you thrive in a fast-paced and innovative environment, this is the perfect opportunity for you.
Job title:
Team Leader with French
Job Description:
What you'll be doing:
Important individual tasks
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Driving the quality and quantity of outputs from all assigned customer associates
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Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.
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Control of deployment times (e.g. duty roster, breaks)
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Productivity: target achievement regarding operational, project-specific key figures
Leadership of the customer associates
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Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
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Performance management and maintaining adherence to required standards, processes, and workflows
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Follow-up and control of quality assurance
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Conducting employee reviews
Project-related tasks
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Maintaining project documentation and the associated tools
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Planning and follow-up (reviews) of training courses for customer associates
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Organising and implementation of team meetings and briefings
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Preparing of required reports and presentations
Skills you need to succeed:
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German or French C1+ level is a must
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English B2/C1
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Customer-oriented thinking and attitude
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Exellent organizational and communication skills
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Very good analytical and critical thinking
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Service-oriented, appreciative, and respectful attitude
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Good understanding of reltionships and strong relations building skills
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Experience in a position of responsibility (Deputy Team Leader / Supervisor role)
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Avaiabiity for 4 weeks of training abroad
What's in it for you:
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Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support
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An extra day off for voluntary activities close to your heart
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Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
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Opportunity to become one of the Internal Trainers
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A multinational environment with strong ties to UK business culture
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LuxMed medical healthcare and Generali group insurance
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Multisport Plus / Classic or MultiKafeteria benefit systems
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A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
Location:
Krakow
,
Poland
Time Type:
Contract Type:
Fixed Term (Fixed Term)
Top Skills
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
