Services Contract Team Leader (mixed shift)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewService Contracts and Subscription Operations organization provides operational support to the North America Managed & Support Services business.
This is a mixed shift position for the Video & Subscriptions leader which also includes Q2C elements.
Team functions includes contract management & processing associated with Video & Subscriptions maintenance agreements, developing our local team and drive change and innovation while simplifying the processes at the same time. Additionally, you will be involved in part creation process and prioritization of the Orderability processes.
Job Description

• Assist the team in the daily operations and organize the work

• Collaborate with other stakeholders to ensure delivering of high quality work in a timely manne

• Establish strong internal operational environment with structured processes, quality controls & collaborative spirit with other MSI operations

• Provide leadership, guidance and development opportunities to team members

• Drive change within the department to optimize the efficiency and simplification of the processes

• Optimize the Q2C processes to increase team's efficiency and decrease cycle time

Basic Requirements

• At least Bachelor's degree in Economics/Management

• At least 2 years of professional experience in the field of operational business

• Experience in the management of outsourced operations as well as working in a number focused organization

• Management capability with organizational talent and strength to enforce decisions by taking cultural differences into consideration

• Good communication skills with customers, suppliers and internal Stakeholders

• Excellent organizational, planning and prioritization skills as well as strong work ethic, personal integrity and high level of professionalism

• Ability to lead a team, self-motivation and capable of working pro-active and independently

• Problem-solving mindset as well as an attitude to follow-through on the plan

• Being fluent in English is absolutely essential

Preferred Skills:

• Previous experience with Motorola Services Portfolio, Service Agreements, Warranty, Install Agreements, Work Tickets, and Internal Contracts 

• Experience with Service Cloud and Oracle R12

We offer:

• Flexible working hours

• Hybrid mode

• Comfortable working conditions (high class offices, parking space)

• Competitive salary package

• Strong team-oriented culture

• Contract of employment

• Private medical & dental coverage

• Life insurance

• Multisport or MyBenefit vouchers

• 1000 PLN for spectacles

• Employee Pension Plan (PPE)

• Trainings and broad development opportunities

• Volleyball field and grill place next to the office

• Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

• Access to wellness facilities and integration events

• Motorola Solutions is supporting CSR activities and encourages employees to participate.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].