Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To manage, and have oversight over the team, whilst delivering a superior customer service
To grow and maintain our customer base through partnerships, proactively maintaining policy records and Cross selling customers through value adding service, products Pricing, refund decisions where required.
To manage and oversee the team, by adhering to Business procedures, audit requirements, regulatory requirements, legislative requirements and where necessary creating new Process within an Operational environment, in terms of agreed human performance principles.
To provide a leading/best practice service and administrative operation for SBIB product portfolio.
To report on all activities within the respective environment
To use the Technologies available to bring in and make the area more efficient.
To ensure the area meets its targets, budgets and KRA’s
Effective planning and monitoring of all operational requirements
Contribute to the overall achievement of the team and organisation goals and strategies
Ensure PI. Ops losses are minimised by creating awareness, carrying out rectification actions.
Provide clear purpose and direction through daily/weekly connect sessions following the Connect Methodology.
Adhere to the Standard Bank Performance management process and procedure
Ensure that all operational issues are handled immediately to minimise the risk and minimise escalations. (Before the sunset)
Qualifications
- Completed Matric
- FAIS – RE
- NQF 5 Qualification, recognized by the FSB
- FAIS Qualification – 150 credits in respective long-term categories
Experience
- 3-4 years in a Team Leader Role
- 3 years’ experience in the Long-Term / Short term / Insurance Industry must be FAIS Compliant. Full understanding of Credit Life. Call centre, client servicing, people management, report writing
Additional Information
Behavioral Competencies
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
