About this opportunity
We are looking for a Team Leader, Credit and Collections to join a new team within SSC Mexico supporting Vonage. This role will help establish and operate a high-performing credit and collections capability in a global, business-to-business environment.
You will combine strong expertise in cash collection and credit management with hands-on operational leadership. You will guide the team through the migration of activities into the SSC, help standardize processes, and ensure reliable day-to-day execution for customers and stakeholders around the world.
This role is suited to a professional who is respectful, accountable, comfortable working independently, and energized by teamwork and collaboration across cultures and virtual environments.
What you will do
- Lead the daily execution of credit and collections activities for a global B2B customer portfolio.
- Coordinate the migration of activities from existing teams and colleagues into SSC Mexico, ensuring business continuity and clear ownership.
- Standardize, document, and continuously improve credit and collections processes, controls, and operating procedures.
- Monitor customer accounts, open receivables, payment commitments, disputes, deductions, and overdue balances.
- Drive timely cash collection through professional, clear, and consistent communication with customers and internal stakeholders.
- Handle customer interactions related to invoices, payment status, account balances, credit matters, and collection actions.
- Apply credit management and treasury practices to support healthy working capital and risk management.
- Assign, follow up, and prioritize team activities to ensure service levels, deadlines, and quality expectations are met.
- Provide guidance, coaching, and practical support to team members while acting as a resource for colleagues with less experience.
- Analyze performance, identify risks and root causes, and initiate corrective actions with relevant stakeholders.
- Prepare and communicate operational updates, escalations, and performance insights in English.
- Participate in process improvements, automation, knowledge transfer, and the implementation of standardized solutions.
- Maintain accurate documentation and ensure adherence to applicable policies, controls, and agreed ways of working.
What you bring
- Academic degree in Business Administration, Finance, Accounting, Economics, or an equivalent discipline.
- Solid experience in credit and collections, cash collection, accounts receivable, treasury, or a related finance operations environment.
- Good English communication skills, written and spoken.
- Knowledge of treasury and credit management practices.
- Hands-on expertise in cash collection and customer account follow-up.
- Experience handling customers in a professional and solution-oriented manner.
- Experience in a B2B environment is strongly preferred.
- Demonstrated ability to coordinate people, follow up on activities, and maintain accountability for results.
- Strong analytical, organizational, prioritization, and problem-solving skills.
- Ability to work independently, make sound judgments, and collaborate effectively within a team.
- Professional, respectful, dependable, and customer-focused behavior.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 790377
Skills Required
- Academic degree in Business Administration, Finance, Accounting, Economics, or an equivalent discipline.
- Solid experience in credit and collections, cash collection, accounts receivable, treasury, or related finance operations.
- Good written and spoken English communication skills.
- Knowledge of treasury and credit management practices.
- Hands-on expertise in cash collection and customer account follow-up.
- Experience handling customers professionally and in a solution-oriented manner.
- Experience in a business-to-business environment.
- Ability to coordinate people, follow up on activities, and maintain accountability for results.
- Strong analytical, organizational, prioritization, and problem-solving skills.
- Ability to work independently, make sound judgments, and collaborate effectively within a team.
- Professional, respectful, dependable, and customer-focused behavior.
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
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Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
