Team Leader, Claims (Recoveries)

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

Our Insurance division is seeking a Team Leader to oversee our Uninsured Recoveries team. This team plays a crucial role in managing our motor recovery claims whilst ensuring exceptional customer service is delivered to all parties.  

With a key focus on coaching and building a high performing team, this role will suit a proactive, achievement-oriented person. Your strength in managing people, engaging your team and importantly setting and achieving results is essential, as is your knowledge of Insurance, Claims and Recovery.

Key Responsibilities:

• Driving team engagement, motivation and recognition
• Drive recovery outcomes by setting clear performance targets and ensuring consistent achievement of performance targets
• Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits and legislative requirements
• Apply strategic negotiation and communication skills to maximise success
• Provide coaching, mentoring, and performance feedback to team members to support continuous improvement.
• Analyse recovery trends and data to identify opportunities for process enhancements and improved outcomes.
• Undertake end-to-end recruitment and onboarding activities to build and strengthen team capability.

What We’re Looking For:

• Demonstrated frontline experience in customer service
• Proven leadership in managing teams, with a focus on coaching, performance development, and driving results.
• Effective communication skills and attention to detail
• Critical thinking and sound decision-making skills to assess complex situations
• Ability to build and influence relationships with a variety of stakeholders, internally and externally
• Demonstrates empathy, compassion, resilience, tactful discretion and confidentiality when dealing with employees or members
• A strong commitment to member-centric service, ensuring recovery efforts align with organisational values and deliver value back to members.

What can we offer you?

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
• Opportunities for community engagement and corporate volunteering

Apply online – send us your CV showcasing what you can bring to the team.

Applications Close COB Monday 25th August

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