The Role
Thuma is seeking a Retail Team Lead to join our new team in San Francisco, reporting directly to the Store Manager. As the Retail Team Lead, you will be responsible for exhibiting an inviting, elevated, confident, and friendly attitude whilst delivering a best-in-class customer experience.
You will guide and support our retail associates, fostering a positive and collaborative work environment, and driving excellence in customer service throughout the team. Your leadership will be instrumental in achieving key team metrics, operational efficiency, maintaining visual merchandising standards, and upholding brand standards.
Key Responsibilities:
- Assist the Store Manager in overseeing daily retail and cafe operations by creating a welcoming, customer-centric environment with a consistent focus on delivering a 6-star customer experience.
- Serve as a Thuma brand and product expert, designing visually appealing merchandise displays aligned with brand guidelines and key company initiatives.
- Manage store inventory, implement efficient stock control, and collaborate with operations and logistics to maintain optimal inventory levels.
- Train, develop, and supervise retail team members, fostering a positive and collaborative work environment.
- Ensure efficient store operations, maintaining company standards in cash management, safety, and overall functionality.
- Step in for the Store Manager when needed, taking on leadership responsibilities and key decision-making.
- Support sales strategies and customer service improvements in partnership with the Store Manager.
- Assist in the cafe as needed, taking orders and serving customers with precision and care.
- Maintain store appearance and cleanliness daily.
- Take on additional responsibilities as needed to support store success.
What You’ll Need:
- Based in San Francisco.
- Multiple years of experience in a retail environment, preferably in a supervisory or management role.
- Strong visual merchandising skills, with a keen eye for detail and a solid understanding of visual design principles.
- Proven experience with inventory management and stock control.
- Ability to assist in leading, motivating, and developing a team.
- Strong interpersonal skills and the ability to work effectively with both the store team and customers.
- A proactive approach to problem-solving and the ability to make decisions in the Store Manager's absence.
- Flexibility to work varied hours, including weekends and holidays.
- Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
- Ability to be mobile on the sales floor for extended periods.
- Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.
Physical Requirements:
Why Join Us:
Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions *
401k: Participation in our 401k program where we will match up to 6% of your contributions*
Paid Time Off: We believe healthy, happy, relaxed people do better work
Extras: 12 weeks of paid parental leave + company sponsored membership at One Medical *
Employee Discount: We provide an employee discount of 40% off all Thuma products
Room Upgrade: A complimentary product credit when you start, worth up to $2,000
* Eligible employees
Who We Are
Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.
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The Company
What We Do
We make lifestyle-enhancing pieces for the bedroom.
Learn more at thuma.co.
