- Complete employee performance reviews and manage KPIs.
- Manage attendance reports and vacation requests, informing counterparts in the US, and planning coverage to ensure operations are not affected.
- Collaborate with operations managers, Heads of Office, and US stakeholders.
- Update internal and external portals with shipment details when needed.
- Understand clients' inquiries regarding shipment statuses and issue resolution, and get involved in day-to-day operations when needed.
- Ensure systems are running correctly.
- Conduct monthly meetings and coaching sessions with managers.
- Language Proficiency: English fluency (B2 High - C1).
- Experience:
- Team Lead experience.
- Experience in leadership roles.
- Dynamism
- Empathy
- Positive attitude
- Communication
- Active listening
- Problem-solving
What We Do
Boldr builds specialized global teams through ethical outsourcing.
We believe that talent is equally distributed, but opportunity is not. We are on a mission to change that by creating opportunities for global talent. As a B-Corp certified outsourcing company, we are dedicated to delivering high quality, seamless customer experiences for our values-aligned clients, whilst empowering local team members to develop and grow. Our footprint extends to the Philippines, Mexico, South Africa, and Canada.
With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is not just good for the communities we serve in, but also good for business.
To find out more about our impact initiatives, click here: https://www.boldrimpact.com/impact/
Want to build a global team? Reach out to us: https://www.boldrimpact.com/build-a-team-with-boldr/
Ready to kick off your career? Apply here: https://apply.workable.com/boldr-1/
