The
Team Lead - Call Center is responsible for overseeing and optimizing the
performance of a call center team dedicated to providing exceptional customer
service for KS Bakers. The role requires a strong focus on team leadership,
customer satisfaction, and process improvement.
Requirements
- Team
Management: Lead and motivate a
team of tele callers to achieve performance goals.
- Customer
Service: Ensure the team
delivers exceptional customer service across all touch points,
including new orders, order status updates, complaints, feedback, and
compliments.
- Training
and Development: Conduct ongoing
training on product knowledge, persuasive selling techniques, complaint
handling, and other relevant areas.
- Performance
Management: Set clear performance
expectations, monitor team performance, and provide regular feedback and
coaching.
- Process
Improvement: Identify
opportunities to enhance call center processes and implement improvements
to increase efficiency and effectiveness.
- Data
Analysis: Prepare and analyze
daily, weekly, and monthly performance reports to identify trends and
areas for improvement.
- Target
Achievement: Drive team
performance to meet and exceed daily, weekly, and monthly targets.
- Coordination: Collaborate with other departments to ensure seamless customer experience.
Benefits
Health Insurance for
you and your family members
Attractive variable
pay besides fixed pay to excite and reward your achievement
Package – Best in
the industry for the people who are best in the Industry
What We Do
KS Bakers is a Hyderabad-based bakery established in 1999. The company produces and sells handcrafted cakes, breads, desserts, savoury snacks, and café favourites, serving customers across the city. It began as a neighbourhood bakery and has grown into a recognised brand focused on fresh baked goods, quality, taste, and sharing the joy of baking with local families and communities.
