At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
- Leadership & Team Management:
- Lead a team of high-performing integration implementation engineers, providing hands-on guidance and support to clients during the implementation of ZoomInfo Integrations within their internal systems.
- Coordinate team workflows to achieve optimum quality and efficiency while prioritizing customer expectations.
- Establish protocols, set goals, and provide guidance to team members, performing regular audits of team performance.
- Train, coach, collaborate, and troubleshoot with team members to better serve customers and internal stakeholders.
- Operational Effectiveness:
- Achieve operational effectiveness within the Integration Implementation team to meet company and departmental goals.
- Prepare and deliver reports, dashboards, and other key information points on the success rate of integration implementations to the executive team.
- Client Engagement:
- Engage in clear dialogue with clients to customize the ZoomInfo Integration implementation, ensuring deployment aligns with client business needs.
- Deploy strong troubleshooting skills to diagnose and resolve unforeseen issues during the implementation process.
- Cross-Functional Collaboration:
- Serve as a primary liaison to the Product Management and Engineering teams to identify, catalog, and escalate any product defects or insufficiencies.
- Assist in creating technical “how-to” documents when necessary.
- Technical Expertise:
- Maintain a clear understanding of application integrations within CRM/MAT environments, particularly Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, and the ZoomInfo platform.
- Serve in the calendar rotation for multiple integration implementations and assist the team as necessary.
- Professional Development:
- Perform a variety of professional tasks requiring a high level of creativity and thorough knowledge of employee and customer needs and expectations.
- At least 2+ years of technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience.
- Highly familiar with both Salesforce Lightning and Classic, with the ability to navigate within both environments quickly and knowledgeably.
- Salesforce Admin Certification is preferred.
- Well-versed in CRM reporting, filtering, custom field creation, workflows, triggers, and CRM processes.
- Certification and/or familiarity with Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus.
- Experience implementing and/or troubleshooting one or more ZoomInfo Integrations.
- High capacity to learn and understand the technical infrastructure and troubleshooting processes.
- Must be a problem solver with the ability to research, analyze, and provide solutions to newly identified issues.
- Team-focused with strong collaboration and communication skills.
- Emphasis on attention to detail and quality.
- Able to thrive in a fast-paced environment that rewards hard work and self-motivation.
- Exceptional verbal and written communication skills.
- Prior experience in people management is desirable but not a requirement.
Working hours will be Pacific Time: 7:00am - 4:00pm /Eastern Time: 10:00 am - 7:00pm
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Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.
$64,000—$88,000 USD
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.
What We Do
Our platform empowers business-to-business sales, marketing, and recruiting professionals to hit their number by pairing best-in-class technology with unrivaled data coverage, accuracy, and depth of contacts. The company’s large and diversified customer base consists of over 20,000 customers from global enterprises, mid-market companies, and small businesses. On June 4, 2020, ZoomInfo became a publicly traded company, listing on Nasdaq as one of the largest technology initial public offerings of the past decade. Headquartered in Vancouver, Washington, ZoomInfo employs over 1,300 employees and has offices across the U.S. and in Israel. The company has been named a top place to work by Fortune, The Boston Globe, Inc., and numerous regional publications, and it has been recognized as one of the best software products by G2, a leading reviews publication for B2B solutions.
