Team Lead, Subtitling Coordination – Japanese

Position Title 

Team Lead, Subtitling Coordination – Japanese 
 

Position Summary 

This position is ideal for individuals who have the drive and desire to ‘make things happen’. It requires a highly motivated individual with a desire to learn, lead and solve problems. If you like planning, organizing, and managing schedules, this is the perfect role for you. If you believe that great project management drives customer satisfaction and linguist engagement, and you love managing people, you will find this role to be the perfect fit for you.  

Main Duties 

As a Team Lead, you will: 

• Oversee a group of localization coordinators  

• Help grow the team by recruiting, training, and mentoring newly hired coordinators. Set up individual and team goals, carry out performance reviews and provide coaching as needed. 

• Assign projects, monitor workload and schedules of all Japanese subtitling production work. Ensure assigned projects are delivered on time and meet established quality thresholds. 

• Collaborate with global Subtitle Coordination Management, English Operations and Translator Management teams to set, promote, and follow best practices for localization project management. 

• Participate in onboarding new clients and workflows with global Subtitle Coordination Management and key stakeholders in the end-to-end production chain. 

• Be the first point of escalation for project management quality and capacity concerns. 

• Participate in performing issue root cause analysis and proposing and implementing preventive actions. 

• Own and report team metrics on quality, productivity, and on-time delivery. 

• Identify and communicate opportunities for continuous improvement, including opportunities to optimize workflows and resolve production or customer issues. 

• Participate in planning, organizing and/or executing a variety of simultaneous, complex, and large-scale projects. 

• Participate in production-related development scoping, documentation, and testing for our proprietary cloud-based platform. 

• Assist Localization Operations management as a subject matter expert for internal and inter-departmental initiatives. 

• Liaise with external partners and client representatives in both verbal and written business Japanese. 

What You Bring 

• Experience in leading, managing, mentoring, and training staff 

• Exceptional communication skills across all levels (verbal, written) 

• Experience with various localization workflows with emphasis on subtitling for media & entertainment distribution channels 

• The ability to engage with and motivate culturally diverse, distributed teams (listen, influence, lead) 

• An attraction to applying deep critical thinking to solve difficult problems 

• Experience in fast-paced, entrepreneurial environment  

• Strong organizational skills and attention to detail 

• Strong verbal and written communication skills in both Japanese and English 

Benefits 

• You will be part of a large international and culturally diverse team 

• You will have the opportunity to make an impact for the organization, the customers, and freelance partners 

• You will have opportunities to further grow your leadership skills 

• You will have the opportunity to learn about new products and workflows in a rapidly changing industry    

• You will have the opportunity to expand your professional network 

Diversity Statement 

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.