We are seeking an Operations Team Lead to manage an in person pod within our Payor Enrollment team. The ideal candidate will possess exceptional leadership abilities, in-depth knowledge of the subject matter, and a strong commitment to efficiency and accuracy. This role involves supervising a production-oriented pod of Operations Analysts (OAs).
Core Responsibilities:Lead team to consistently meet daily and weekly objectives, ensuring timely, high-quality task completion while managing increasing workloads. Focused PE Teams include Medicaid/Medicare and Commercial (Medical or Behavioral Health).
Guide your team of analysts, supporting their daily activities to guarantee accurate and high-quality execution of Payor Enrollment tasks and application procedures.
Track your team's submission volume to assurance they can finish their assigned tasks and enrollments. Communicate with Payor Enrollment Management to distribute tasks among the team as needed.
During company performance reviews, you will coordinate with Operations Management to determine performance ratings for the OAs on your team.
Focus areas will also include the education and support of new team members during their training.
Assist Operations Management to be accountable for hitting the core performance metrics for the subset of clients that your team oversees. Your core metrics will be split across speed, quality, and efficiency of file processing. As volume increases, consistently identify opportunities to enhance each of these areas.
Primary responsibilities are to assure that all files managed by your team meet client Service Level Agreements (SLAs) and exceed client quality standards.
Coordinate with Payor Enrollment Management to understand what the highest priority files are and ensure that your team is equipped to work on them.
Team performance data will be reviewed daily and weekly. This information will be shared with management (upwards), the team (downwards), and peers (laterally).
Submission of enrollment applications for groups and/or providers to facilitate the team's adherence to client Service Level Agreements.
You’re amazing at coaching and thrive on mentoring and growing team members who are both successful and satisfied.
Passion for driving metric improvement through detailed process analysis and understanding the connection to key company metrics.
A hands-on approach is crucial, requiring both short-term tactical execution and long-term strategic thinking.
Strong organizational skills
Proven ability to manage multiple projects simultaneously and effectively prioritize critical tasks.
What We Do
In 2022, the U.S. spent $4.5 trillion on healthcare, about 17.3% of GDP. Administrative costs account for 25% to 30% of that total, fueled by credentialing, insurance enrollments, and essential but manual workflows.
We're on a mission to rebuild the operational backbone of healthcare. As AI doubles in capability at the half the price every year, we see a future where provider operations are run by lean teams supported by autonomous, reasoning-capable AI agents.
Prior to founding Assured, Varun Krishnamurthy and Rahul Shivkumar built and sold a VC-backed digital health startup. We've lived the operational chaos that comes with scaling a healthcare practice and set out to build the platform we wish we had.
