Team Lead, Operations

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 
 

We are looking for a Team Lead, Operations to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

•  An experienced people leader who can provide process support and guidance to our Acquisition Consultant team?

•  Able to effectively analyze data, identify issues and trends, and solution oriented?

As the Team Lead, Operations, you will be overseeing the workload and performance of your assigned team to support achievement through Acquisition team Goals and objectives. You will be leading the US and Canada team through fast-paced, ever-changing environments while monitoring and supporting individual and team performance. This could include escalation management, team member training, accurate & timely execution of process, delivering on KPIs, process improvement initiatives, and IT/system development.

A Day in the Life  

• Provide process support and guidance to the Acquisition Consulting Team to drive achievement goals, continuously improve team accuracy, understand workload capacity, and create process efficiency while driving course corrections when needed
• Identifies and provides timely coaching for assigned team members, recognizing, and rewarding behaviors that drive a consistent superior client experience
• Assists assigned team by consulting and providing expertise regarding non-standard requests
• Assists on obtaining metrics, effectively analyzes data, identifies issues/trends, solicits input, looks at all perspectives, reaches logical decisions, and acts quickly to implement solutions
• Partners with the Business Solutions team with the roll-out of new processes/technology and engages assigned team to drive adoption promoting capacity and efficiency
• Oversees employee performance and works with the manager to identify mentoring and professional development opportunities
• Supports and manages client service issues by identifying key tasks and required deliverables, establishing timelines, and managing work and providing status updates to ensure clients expectations are being met
• Participates as a Subject Matter Expert (SME) and/or leads cross-functional simplification projects

Requirements 

• High School diploma required. BA or BS in business or related field strongly preferred. Equivalent experience may be considered in lieu of a BA/BS.
• 5 – 7 years relevant customer service or client account management experience, preferably in the B2B service environment
• Must be able to legally work in the country in which the position is posted without any support from the organization
• Identifies key tasks and required deliverables, establishes timelines, engages others as appropriate, and manages status of work to ensure overall objectives are met; dedicated to meet the expectations and requirements of customers
• Ensures work is completed accurately and efficiently, with significant attention to detail. Manages multiple tasks simultaneously in a rapidly changing, fast-paced environment
• Demonstrates ability to persuade/influence others without authority. Effectively explores alternatives and positions to reach outcomes that gain support and acceptance of all parties
• Leads by example to create an environment of collaboration, encourages cooperation and teamwork, and models professional behaviors
• Is self-motivated, acts with confidence, organized, detailed, and maintains stable, interpersonal relationships in a fast-paced environment

The hiring base salary range for this position is $62,600 to $86,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.