This role, for our TL - IT Operations, will oversee the day-to-day service delivery operations and asset management of the information technology department, ensuring the stability and efficiency of our IT systems.
Job Description:
• Sound Knowledge of Desktop engineering & Data center Operations
• Sound knowledge of managing service desk operations
• Monitor service delivery quality and assist in continuous improvements of delivery processes and quality.
• Excellent verbal and written communication skills
• Manage IT Asset portfolio with respect to daily operations, compliance and governance.
• Tracking IT hardware asset life and Inventory management: deployment, utilization, tracking, security, and final disposition of IT assets.
• Responsible for managing inward / outward of the IT assets within IT Store(s)
• MIS reporting / dashboards along with good analytical skills
• Understand BCP/DR concepts and testing methodology related to IT Infra
• Knowledge of ISO27001/ISO20000 processes and related documentation
• Designing SLA's, Tracking and reviewing it with Vendors & ensuring SLA's are met as required
• Stakeholder management and Customer Centricity
• Act as a SPOC for all internal & external audit and audit related requirements.
• Plan, schedule and conduct performance reviews with Clients and conduct satisfaction surveys where applicable.
Skills:
• Hands on exp. in creating process workflows and documentation
• Good presentation & analytical skills
• Good negotiation and convincing skills
• Excellent problem-solving skills and the ability to make informed decisions under pressure.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
Eligibility Criteria:
Experience: Should have a minimum of 4-5 years of experience with 3-4 BPO industry years in IT service delivery.
• Must be a Graduate. (BE/B.Tech will be preferred).
• ITIL/ITSM certified
• Excellent communication skills
• Open for shifts
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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What the Team is Saying
What We Do
Named among the World’s Most Admired Companies™ by Fortune and recognized in the Fortune 100 Best Companies to Work For® list in 2025, MetLife is leading the global transformation of an industry we’ve defined for more than 155 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
