The Role
Leads NaaS operations and CPE proactive monitoring teams, overseeing service assurance, SLA compliance, major incidents, escalations, platform stability, automation, vendor governance, and continuous improvement. Provides technical leadership for network infrastructure involving routers, firewalls, MPLS, WAN, security platforms, and monitoring systems. Partners with engineering and service delivery teams on solution implementation, configuration changes, troubleshooting, RCA, compliance, and customer network service transitions.
Summary Generated by Built In
Position Summary
Lead the NaaS Operations and CPE Proactive Monitoring function, ensuring service assurance, operational governance, customer experience, automation, vendor management and technical leadership across customer network infrastructure. Responsible for SLA compliance, critical escalations, platform stability, solution implementation and continuous improvement initiatives.
Key Responsibilities- Lead and mentor proactive monitoring and service assurance teams, including capacity performance management.
- Own SLA adherence, MTTD, MTTR, major incident management and escalation governance.
- Drive integration and optimization of monitoring platforms such as Zabbix, UA, Splunk, ServiceNow and related tools.
- Govern alarm correlation, automation, event management and reduction of false alerts and repeat tickets.
- Manage OEMs, vendors, IT teams and stakeholders to ensure platform stability and operational excellence.
- Drive RCA, problem management, compliance and service transformation initiatives.
- Act as the technical escalation point for complex issues involving firewalls, customer edge routers, MPLS and managed network services.
- Work closely with Solutioning, Engineering and Service Delivery teams to design, implement and optimize customer network solutions.
- Lead implementation, validation and configuration changes across routers, firewalls, WAN and security infrastructure.
- Provide technical guidance during major incidents, customer escalations and service transitions.
- 8+ years of experience in Network Operations, Service Assurance, Managed Services or NOC environments, including 3+ years in a leadership role.
- Strong knowledge of IP Networking, MPLS, SD-WAN, Routing, Switching, Customer Premise Equipment (CPE), Firewalls, Network Security and DDoS services.
- Hands-on troubleshooting expertise on enterprise firewalls, customer edge routers, VPN technologies and security platforms.
- Experience working with Solutioning and Engineering teams for implementation of network and security solutions.
- Hands-on exposure to monitoring platforms, SNMP, telemetry, APIs, automation and event management frameworks.
- Working knowledge of ITIL processes, vendor governance, SLA management and operational risk compliance.
- Excellent leadership, stakeholder management, communication and incident management capabilities.
- Preferred certifications: ITIL, CCNA/CCNP, NSE, Palo Alto, Aruba, Meraki or equivalent.
- Bachelor's Degree in Telecommunications, Computer Science, IT, Electronics or related discipline.
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
Skills Required
- 8+ years of experience in Network Operations, Service Assurance, Managed Services, or NOC environments
- 3+ years of experience in a leadership role
- Strong knowledge of IP networking, MPLS, SD-WAN, routing, switching, CPE, firewalls, network security, and DDoS services
- Hands-on troubleshooting experience with enterprise firewalls, customer edge routers, VPN technologies, and security platforms
- Experience working with Solutioning and Engineering teams on network and security solution implementations
- Hands-on experience with monitoring platforms, SNMP, telemetry, APIs, automation, and event management frameworks
- Working knowledge of ITIL processes, vendor governance, SLA management, and operational risk compliance
- Leadership, stakeholder management, communication, and incident management capabilities
- Bachelor's degree in Telecommunications, Computer Science, IT, Electronics, or a related discipline
- ITIL, CCNA/CCNP, NSE, Palo Alto, Aruba, Meraki, or equivalent certifications
Tata Teleservices Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tata Teleservices Limited and has not been reviewed or approved by Tata Teleservices Limited.
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Healthcare Strength — Health insurance, cashless mediclaim, medical allowances, a Doctor on Call service, and an employee assistance program indicate a comprehensive medical and wellbeing package. These provisions reinforce a sense of security beyond base pay.
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Retirement Support — Provident Fund, gratuity, and superannuation-style arrangements are part of the standard offering. These components help underpin long-term financial stability.
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Strong & Reliable Incentives — Sales and marketing roles cite competitive performance-based incentives. Structured pay elements and timely disbursements add predictability to earnings.
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The Company
What We Do
Tata Tele Business Services (TTBS), a part of the Tata Group, is a leading provider of Smart Digital Solutions and ICT services for India's Small and Medium Enterprises (SMEs). It offers a comprehensive suite of solutions, including connectivity, collaboration, cloud, security, and IoT, empowering businesses to connect and grow in a digital-first world through cutting-edge technology.
