The Role
Leads digital product vision, roadmaps, requirements, integrations, and delivery for consumer-facing healthcare experiences. Partners with stakeholders, engineering, design, analytics, research, and architecture teams across the US and India. Drives agile execution, market research, KPI tracking, risk mitigation, technical communication, and strategic decision-making to deliver scalable products aligned with customer needs and business objectives.
Summary Generated by Built In
Requisition Number: 2395797
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Product Storytelling and Vision Articulation: Clearly articulate the product vision and roadmaps, identifying synergies and connection points between business objectives and product delivery, as well as the value created
- Stakeholder Partnership: Collaborate with enterprise stakeholders in the US and India to align consumer experience and business objectives
- Requirements and Feature Definition: Drive requirements and feature definition for new capabilities within the journey
- Iterative Integration: Articulate and execute an iterative approach to delivering integration for a business line
- Influence and Decision Making: Influence direction setting, facilitate decision making, and resolve conflicts; use an awareness and understanding of the enterprise and its culture to partner with stakeholders, promote and support product vision and goals, and achieve consensus on strategies, requirements, and roadmaps
- Innovation and Feasibility: Challenge current thinking, balancing innovation with feasibility, usability, and scalability
- Collaboration with Technical Teams: Work with technical product managers, engineering, agile practitioners, and agile teams from initiation through execution
- Risk Identification and Mitigation: Identify potential risks with product builds and integrations, proactively developing mitigation plans; assist in removing obstacles, resolve conflicts, and ensure alignment with stakeholders
- Technical Communication: Accurately translate technical terms and concepts for non-technical stakeholders; effectively represent technical challenges and opportunities to external and internal stakeholders; leverage insights to adjust timelines and resource allocation
- Product Advocacy: Understand and advocate for the journey product suite with technical, business, operations, financial, and executive stakeholders, as applicable
- Cross-Functional Collaboration: Effectively collaborate with design, usability, engineering, architecture, consumer research, and analytics teams based in India and US
- Accountability and Performance Standards: Hold yourself accountable for meeting high-performance standards that drive key measurable results
- KPI Definition and Tracking: Define and track key performance indicators (KPIs) to measure the success of digital products, iterating based on data-driven insights
- Market Research and Competitive Analysis: Initiate market research and competitive analysis to identify market trends, customer needs, and opportunities for product differentiation
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Undergraduate degree or equivalent experience
- 9+ years of experience as a digital product/program lead with proven track record of successfully delivering digital products or services that meet customer needs and business objectives
- 5+ years digital experience aligned with consumer facing product and experience delivery within Healthcare, Retail or Insurance industry
- 5+ years of proven experience as forward-thinking leader regarding member/customer preferences management platforms and/or customer relationship management models
- Experience and deep understanding of Agile methodology, team structure and product management best practices
- Experience working in a fast-paced, matrixed, and dynamic environment; ability to adapt quickly to changing priorities and business needs
- Proficiency in MS Office, Aha, Rally, Figma, Adobe Analytics
- Proven impactful communication and interpersonal skills, with the ability to collaborate effectively with leadership, cross-functional teams and influence stakeholders at all levels of the organization
- Proven pronounced strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Undergraduate degree or equivalent experience
- 9+ years of experience as a digital product or program lead delivering digital products or services
- 5+ years of digital experience delivering consumer-facing products within healthcare, retail, or insurance
- 5+ years of experience with customer preference management platforms and/or customer relationship management models
- Deep understanding of Agile methodology, team structures, and product management best practices
- Experience working in fast-paced, matrixed, and dynamic environments
- Proficiency in MS Office, Aha, Rally, Figma, and Adobe Analytics
- Strong communication and interpersonal skills with the ability to influence stakeholders at all organizational levels
- Strategic thinking and analytical skills, including translating market insights into actionable product strategies
Optum Compensation & Benefits Highlights
-
Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
-
Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
-
Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
Optum Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
Gallery
.jpg)
Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
