Team Lead (Legal Technology & Operations - Intapp)

is seeking a to join our Legal Technology + Operations (LT+O) practice. The Team Lead ensures successful client engagements and consistent client satisfaction by leading business users and development professionals through each project phase.  The Team Lead will directly oversee a team of skilled individuals from various technical and professional backgrounds.  Providing an excellent customer experience is an integral part of this role.  This is a 100% remote position that can be worked from anywhere in the US or Canada.  

• Leads both business users and development personnel throughout each of the project phases. As project lead is responsible for reporting to upper management on status, progress & issues 
• Manages all facets of the project life cycle – from requirements and implementation through testing, deployment, budgeting tracking, resource allocation, and change request management, scheduling, and customer support – mitigating and minimizing exposure to risk and assuring the successful and timely execution of multiple simultaneous projects 
• Offers the client technical direction by applying industry experience and best practices. 
• Works with the team to ensure a high degree of customer satisfaction through on-time, in-budget, and in-scope delivery of projects 
• Presents Harbor’s capabilities and initiatives to a breadth of system stakeholders, from system users to the developer community to information technology (IT) managers and system owners. Leads software demonstrations for visiting program managers and at off-site meetings. Conducts technical overviews and explorations for the development team. Leads conference sessions 
• Collaborates with Directors, Business Analysts, other Project Managers, and Implementation Engineers 
• Participates in requirements discussions and gathering and compiles requirements into client-facing documents and internal engineering documents 
• Responsible for the creation and upkeep of project artifacts and documents such as Requirements Response, Project Plan, Wireframe / Prototype, Standard Consulting Agreement, Statement of Work, Software Subscription Agreement 
• People-management responsibilities throughout all phases of the employment life cycle, from hiring to exiting.  This includes shaping and supporting a positive environment, setting team tactics for achieving goals, allocating and hiring resources (including vacation and sick approvals), developing and coaching team members, evaluating performance, overseeing team operations, etc.  

Note: The duties and responsibilities outlined in this description are not a comprehensive list and additional job-related tasks may be assigned from time to time. In addition, the scope of the job may change as necessitated by business demands. 

• Four-year degree or equivalent combination of experience and education 
• 5+ years of related experience with significant responsibilities related to software/IT project management 
• 5+ years of experience in a customer-facing role 
• Proficient in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and all aspects of managing the project life cycle from inception to completion 
• Proficient in CI/CD concepts, Business Intelligence, Intermediate level of experience dealing with collaboration and project tracking tools: (JIRA, Confluence, Intapp Time), and MS Project 
• 3+ years of people-management is preferred 
• 3+ years of experience with Legal Technology products, services, and/or experience in a law firm or legal services environment
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality 
• Authorized to work in the US without restriction or sponsorship