Team Lead - Hosting Operations (24/7) at Alfa
Alfa has a number of opportunities in smart, diverse and growing teams working in a product-led software delivery company. We currently have a unique opportunity to join Alfa as one of the founding members of our newly formed Tricity Hub in Poland as a Team Lead - Hosting Operations.
Join Alfa, a leading provider of software solutions for the asset finance industry, as we continue to expand our cloud operations. We're looking for a Team Lead – Hosting Operations (24/7) to lead a growing team of junior and mid-level Hosting Operations professionals in the EMEA region.
This is a pivotal role, responsible for overseeing day-to-day operations and ensuring smooth, reliable support for our clients—24 hours a day, 7 days a week.
What You’ll Be Doing:
Lead and mentor a 24/7 Hosting Operations team based in the EMEA region, providing support and development to junior and mid-level staff. Responsible for maintaining the 24/7 work rota.
Oversee and allocate the team’s workload, balancing client priorities, team availability, and operational goals.
Ensure the delivery of high-quality Hosting Operations tasks including releases, maintenance, and client requests.
Maintain high standards of task administration, ensuring all changes are logged, up to date, and transparent.
Meet regularly with project stakeholders and customers to align on best practices and progress.
Own and improve operational processes, adhering to Alfa’s audit requirements, whilst making it easier for teams to request and execute.
Collaborate with the global Alfa Cloud team to enhance processes, tooling, and service delivery.
Take ownership of team leadership activities such as mentoring, performance reviews, and shift coordination.
Proven experience leading a technical operations or support team, ideally in a 24/7 environment.
Strong organizational skills and the ability to coordinate and prioritize team tasks effectively.
A proactive and supportive leader with a coaching mindset.
Excellent problem-solving skills and a passion for continuous improvement.
Fluent English (spoken and written) – a must for working with international teams and clients.
Hands-on experience with:
Managing production infrastructure across test and live environments.
Using issue/ticket management systems, ideally Jira.
Core AWS services (e.g. EC2, RDS, CloudWatch, CloudFormation).
Technical knowledge in any of the following is a plus: web applications, DevOps, cloud operations, PostgreSQL, Docker, Linux, cybersecurity.
Where you’ll work;
Alfa operates a smart working model encompassing 2-3 days a week working from home and other days from our co-working space based in the Olivia Centre, Gdansk.
Although you will be joining a new team at our Tricity Hub, you will work very closely and as an integral part of our wider team at Alfa. You will receive guidance, training and support from other Cloud Operations, Solution Architecture and Delivery teams globally, to enable your successful onboarding and ongoing career with us.
Culture is the beating heart of Alfa and we find nothing is better for culture than engaging company conferences and meetings. As such you will be required to join the wider Alfa EMEA team 4 times a year for exciting company events. Our conference locations vary across the UK and Europe each year.
About Alfa
With over 30 current customers and 26 countries served, Alfa has been developing Alfa Systems and delivering successful projects since 1990, and is expanding rapidly throughout Europe, North America, Australasia and beyond. We listed on the London Stock Exchange in 2017.
Our customers range from small ticket, highly automated vehicle finance companies, to big ticket, complex contract equipment finance lessors. Alfa Systems administers both retail and corporate business, from point of sale, through originations, to contract management and remarketing, in many regions, languages and currencies. Some customers want a turnkey solution that does almost everything, whereas others are large enterprises that have complex integration requirements. All customers want a high-quality solution that can be deployed with minimal risk.
We support your professional growth through training, flexibility in career paths and a culture of ongoing learning and continuous improvement. We have an active innovation community and provide time for our people to pursue their own ideas, as well as hackathons and innovation afternoons. We do all of this with a strong focus on a healthy work-life balance too.
Our Culture
Our culture is vibrant, innovative and diverse, and we are proud of it. Ours is a close-knit community. Alfa employees are an eclectic mix and all are creative, talented and hardworking. We think it is important to build close working relationships within our company, so we hold numerous team events and conferences that bring us together for socialising and team building. We all enjoy the work-life balance and the great culture, with plenty of social activities organised by the company.
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What We Do
Alfa (formerly CHP Consulting) has been delivering systems and services to the global asset and automotive finance industry since 1990. Our best practice methodologies and specialised knowledge of asset finance mean that we deliver the largest system implementations and most complex business change projects. With an excellent delivery history over our 27 years in the industry, Alfa's track record is unrivalled. Alfa Systems, our class-leading technology platform, is at the heart of some of the world's largest asset finance companies. Key to the business case for each implementation is Alfa Systems' ability to consolidate multiple client systems on a single platform. Alfa Systems supports both retail and corporate business for auto, equipment, wholesale and dealer finance on a multijurisdictional basis, including leases/loans, originations and servicing. An end-to-end solution with integrated workflow and automated processing using business rules, the opportunities that Alfa Systems presents to asset finance companies are clear and compelling. With over 30 current clients and 26 countries served, Alfa has offices all over Europe, Asia-Pacific and the United States. For more information, visit alfasystems.com.
