The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.
Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.
Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.
We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.
About Job
The Team Lead, Global Mobility at Multiplier is a pivotal role overseeing the dynamic global mobility team. This position requires expertise in supervising immigration consultants, conducting thorough case reviews, and managing complex immigration cases. A significant aspect of this role is to ensure the team meets performance metrics, such as KPI tracking and effective case management, to achieve the highest levels of customer satisfaction.
As a Team Lead, you will manage immigration and visa cases end-to-end, either in-house or through third-party providers. Your role will involve coordinating projects and deals in the pipeline, leveraging your knowledge of immigration requirements. Additionally, you will support the expansion team with ad hoc projects and contribute to training new team members, enhancing the team's overall effectiveness.
Skills & QualificationStrong experience in global mobility and immigration with 7+ years in the field, providing deep insights into the complexities of international relocation
Proven track record in supervising and mentoring junior staff, ensuring professional development and high-quality service delivery
Excellent communication skills, both verbal and written English, to effectively convey complex information and engage with diverse stakeholders
Strong ability in conducting detailed case reviews and managing complex immigration cases to ensure accuracy and compliance
Experience in handling escalations and providing solutions for complex cases, demonstrating problem-solving skills
Solid understanding of immigration laws and requirements, aiding in the seamless navigation of legal processes
Project management skills to coordinate and execute projects in the pipeline, ensuring successful outcomes
Supervise the global mobility team, fostering an environment of collaboration and excellence
Oversee immigration and visa cases from start to finish, ensuring compliance and efficient processing
Conduct case reviews regularly to maintain high accuracy and adherence to legal standards
Manage escalations and complex cases, providing expert solutions and maintaining customer satisfaction
Track and report on team performance metrics, such as KPIs, to drive continuous improvement
Support the global mobility team on ad hoc projects
Train and mentor new staff members, ensuring they are equipped with the skills and knowledge to succeed
Skills Required
- 7+ years of experience in global mobility and immigration
- Experience supervising and mentoring junior staff
- Excellent verbal and written English communication skills
- Experience conducting detailed case reviews and managing complex immigration cases
- Experience handling escalations and resolving complex cases
- Strong understanding of immigration laws and requirements
- Project management skills
What We Do
Multiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes. We enable companies to manage their distributed teams via a simple dashboard while taking responsibility for local labor law compliance on their behalf. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.
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