Jobs at Multiplier

Manage named APAC customer accounts, build outcome-based relationships, drive product adoption, identify expansion opportunities, and support retention. Partner with Sales, Product, Operations, and Engineering to resolve customer needs and influence the product roadmap. The role requires consultative solutioning, account planning, forecasting, quota attainment, strong communication, and proactive problem-solving. Candidates must be based in Shanghai, China, speak Chinese, and have 2–3 years of Customer Success or Account Management experience.

Manages named APAC accounts by building trusted relationships, delivering consultative solutions, and driving customer satisfaction, retention, expansion, and revenue growth. Partners with Sales, Product, Operations, and Engineering, identifies upsell and cross-sell opportunities, develops account plans, and communicates customer feedback to influence the product roadmap.

Manage named customer accounts across APAC, build trusted relationships, drive product adoption, support retention and expansion, identify growth opportunities, and represent customer feedback to Product. The role partners with Sales, Product, Operations, and Engineering to deliver solutions, achieve customer objectives, and support international hiring growth. Candidates need customer success or account management experience, strong communication, account planning and forecasting skills, and the ability to work independently in a fast-growth remote environment.

Own end-to-end delivery of complex, multi-country enterprise implementations from contract signature through go-live and stabilization. Lead governance, executive stakeholder alignment, programme planning, integrations, risk and change management, escalations, and customer communications. Coordinate cross-functional teams, recover troubled programmes, ensure go-live readiness, and mentor project managers while improving implementation methodologies and standards.

Own and launch Value Added Services products, including IT assets, background verification, office and car leases, through a global self-service SaaS platform. Define product vision, roadmap, KPIs, and customer experiences; conduct customer research across geographies; coordinate marketing, operations, onboarding, payments, partner management, and engineering teams; and drive products from conception through market adoption.

Own the strategy, roadmap, and global delivery of KYB, AML, credit, and risk infrastructure. Build scalable risk products, manage provider partnerships, collaborate with engineering, compliance, finance, and operations, and ensure regulatory adherence across international markets. The role requires measurable product impact, global launches, executive stakeholder influence, and deep expertise in payment flows, AML, KYB, and credit risk.

Leads a distributed team of Global EOR and Payroll Support Specialists serving enterprise customers. Responsibilities include managing KPIs and SLAs, developing EOR and payroll expertise, onboarding and training staff, improving support processes, analyzing performance data, coordinating with Product and Engineering, and communicating operational updates to leadership. The role also drives quality programs, customer feedback initiatives, and scalable operational improvements.

Leads the global mobility team, overseeing immigration and visa cases, complex case reviews, escalations, compliance, KPI tracking, and customer satisfaction. Supervises and mentors staff, coordinates projects and pipeline deals, supports expansion initiatives, and trains new team members. Requires deep global mobility and immigration expertise, strong knowledge of immigration laws, project management ability, and experience managing complex cases and teams.

Manage end-to-end payroll processing across multiple APAC countries, including payroll calculations, validation, reconciliations, statutory compliance, vendor coordination, funding, issue resolution, audits, and stakeholder communication. The role supports payroll implementations, UAT, process improvements, documentation, and new-country launches while ensuring accurate and timely payroll delivery.

Manage end-to-end payroll processing across multiple EMEA countries and entities. Responsibilities include payroll calculations, validation, reconciliations, statutory compliance, vendor and stakeholder coordination, issue resolution, funding coordination, audits, documentation, system testing, implementations, and process improvement. The role independently owns multiple country payrolls, investigates discrepancies, manages escalations, and ensures accurate, timely payroll delivery.

Build and own backend services for a global benefits and services platform. Responsibilities include eligibility rules, marketplaces, partner integrations, billing and payroll deductions, AI agents, and highly available distributed systems. The role requires production ownership, on-call participation, reliable third-party integrations, strong data and financial correctness, and clear technical design. Engineers will help establish architecture and convert manual, spreadsheet-based workflows into scalable software across countries and products.

Manage and oversee EMEA payroll operations, ensuring accurate, timely, and compliant processing across multiple countries. Develop standardized payroll procedures, resolve discrepancies, conduct audits, maintain payroll records, and implement cost-saving initiatives. Collaborate with employees, management, auditors, regulatory bodies, and external payroll partners while providing guidance to junior team members and driving continuous process improvement.

Own end-to-end delivery of complex, multi-country enterprise implementations from contract signature through stabilization. Build programme plans, manage governance, dependencies, risks, scope, integrations, and change control, and lead executive stakeholder communications. Recover troubled projects, coordinate phased rollouts, ensure go-live readiness, and manage handoffs to Operations and Customer Success. Mentor project managers, support strategic sales pursuits, and improve implementation methods, templates, and tooling.

Lead the engineering team responsible for designing, building, and operating scalable third-party integrations. Own architecture, delivery, reliability, monitoring, data protection, stakeholder coordination, hiring, and team development. Stay technically involved in architecture decisions, code reviews, and complex troubleshooting while balancing customer needs with reusable platform capabilities.

Own the partner platform product strategy and roadmap, covering embedded solutions, SDKs, public APIs, and white-label experiences. Define the end-to-end partner journey, improve integration workflows, drive cross-functional alignment, and represent partner needs to executives. Establish standards and playbooks that increase adoption, integration quality, and ecosystem growth. Evaluate partner opportunities, prioritize platform investments, and guide engineering, partnerships, operations, legal, compliance, design, and go-to-market teams.

Leads Multiplier’s global People and Culture and Talent Acquisition functions, shaping people strategy for rapid international growth. Responsibilities include organizational design, workforce planning, executive partnership, recruiting, employer brand, culture, talent development, succession, total rewards, People Operations, employment governance, HR transformation, analytics, and responsible AI adoption. The role builds a scalable global HR organization, advises senior leadership, and aligns talent, systems, policies, and employee experience with business priorities.

Lead global employee benefits strategy, procurement, renewals, administration, audits, and vendor partnerships. Manage insurers, TPAs, wellness providers, and benefits escalations while negotiating improved coverage and costs. Oversee employee benefits onboarding, insurance invoice reconciliation, renewal transitions, and ESOP administration through Carta, including reporting. Analyze global benefits markets and competitor offerings to support renewal decisions and cost-improvement initiatives.

Support monthly financial reporting, consolidated statements, variance analysis, investor reporting, and multi-entity consolidation across geographies and currencies. Prepare balance sheet schedules, assist with audits and due diligence, strengthen financial controls, and use NetSuite to generate reports, saved searches, and automate consolidation processes. Track EOR business metrics including headcount, payroll costs, foreign exchange impacts, and margins while collaborating with local accounting teams.

Manages the EMEA accounts receivable billing cycle from invoicing through collections. Resolves client billing queries and discrepancies, collaborates with Sales, Customer Service, and Operations, ensures compliance with GDPR and PCI-DSS, improves billing processes, analyzes billing metrics, and mentors junior team members.

Lead enterprise and mid-market customer acquisition across Southern Europe. Own the full sales cycle, including prospecting, qualification, negotiation, proposals, demonstrations, and closing. Build strategic relationships with senior decision-makers, tailor cybersecurity solutions, expand into new markets, achieve revenue targets, and collaborate with Solutions Engineering and Marketing teams.