Team Lead Customer Success

About Us

At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioral science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organizations turn their employees into their strongest line of defense.

Backed by leading VCs like Highland Europe and Global Founders Capital, we are rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.

If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!

The role

Are you a person who is driven about coaching and sharing your knowledge to help others succeed? Do you enjoy the experience of working with customers to deliver value? Love achieving measurable effects and thus generating real impact? ...And at the same time you want to make the internet a little bit safer - in one of the most exciting industries of digitalization, with a highly motivated team? Then we have just the role for you...

Your Mission

·        Communicate the company vision, strategy and goals within your Customer Success team

·        Directly oversee a team of Customer Success Managers to ensure the achievement of team and individual goals (gross retention, upsell pipeline generation)

·        Guide team performance, lead and coach people to ensure goal achievement, and identify development potential

·        Identify knowledge gaps and training needs, to ensure your team is set up to succeed, while also identifying opportunities for process improvement (ie. tooling, workflows)

·        (ie. EBRs, health scoring, success planning)

·        Help strategic development of SoSafe Customer Success through collaboration with management of the entire Customer organization, and other cross-functional teams

Your Profile

·        3+ years of experience in Senior Customer Success role (or similar function)

·        Experience in a fast-growing, digital company, ideally selling B2B, SaaS, enterprise products

·        High level of personal accountability and ownership

·        Enthusiastic and creative leader with the aptitude to inspire and lead others through persuasion and consensus building

·        Passion for understanding customer needs to drive revenue growth

·        Awareness of value drivers in recurring revenue business models

·        Strong coaching experience, and experience to empower CSMs to succeed

·        Analytical and process-oriented mindset, as well as excellent communication and presentation techniques

·        Excellent verbal and written communication in both English and German

Why Us? 

At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a vibrant and supportive team and environment committed to your professional growth. 

What we offer: 

·        Work-Life Balance:

·        Flexible hours

·        33 vacation days

·        Daycare Support 

·        Mobility Support:

·        Public Transport Subsidy 

·        Swapfiets

·        EuroRad 

·        Free Parking at HQ

·        Work Environment:

·        State-of-the-art tech

·        Annual company off-site

·        Networking events

·        Dog Friendly HQ

·        Healthcare:

·        OpenUp

·        Fitness First 

·        Other Perks:

·        Company Pension Scheme

·        Corporate Discounts

·        Referral Bonus

·        Learning & Development Allowance