Technical Account Manager

About Us

At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioral science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organizations turn their employees into their strongest line of defense.

Backed by leading VCs like Highland Europe and Global Founders Capital, we are rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.

If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!

Your Mission 

·        Orchestrate enterprise-level implementations, providing tailored training and seamlessly integrating our solutions into customers’ environments 

·        Act as a proactive, trusted advisor throughout the entire customer lifecycle, continuously aligning technical solutions with evolving business goals to ensure lasting value 

·        Collaborate with cross-functional teams (Sales, Product, Engineering, Customer Success Management, Support) to align priorities, foster proactive coordination, and drive strategic, long-term success 

·        Anticipate and mitigate technical issues before they escalate, swiftly resolving high-priority issues and preventing future challenges 

·        Continuously gather and relay customer feedback internally, quantifying the impact of development needs to enable data-driven product enhancements and maintaining transparent reporting for ongoing optimization 

Your Profile 

·        Proven experience in a customer-facing technical role (e.g., Implementation Manager, Technical Customer Success Manager, or similar) 
 

·        Strong technical troubleshooting capability, with a history of taking care of complex customer projects 
 

·        Skilled at translating intricate technical details into clear, actionable guidance 
 

·        Experience in a SaaS environment, eager to deepen your knowledge as technologies evolve 
 

·        Experienced at handling multiple internal and external stakeholders across diverse customers and projects 
 

·        Excellent written and spoken German and English (additional language knowledge is a plus) 
 

·        Customer-focused and driven by the desire to help customers achieve their objectives.

A true team player who thrives in a dynamic setting where everyone learns from one another 

Why Us? 

At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a vibrant and supportive team and environment committed to your professional growth. 

What we offer: 

·        Work-Life Balance:

·        Flexible hours

·        33 vacation days

·        Daycare Support 

·        Mobility Support:

·        Public Transport Subsidy 

·        Swapfiets

·        EuroRad 

·        Free Parking at HQ

·        Work Environment:

·        State-of-the-art tech

·        Annual company off-site

·        Networking events

·        Dog Friendly HQ

·        Healthcare:

·        OpenUp

·        Fitness First 

·        Other Perks:

·        Company Pension Scheme

·        Corporate Discounts

·        Referral Bonus

·        Learning & Development Allowance