Jobs at SoSafe

Own the end-to-end demand generation operations architecture across Marketing, SDRs, and Account Executives. Manage lead and pipeline lifecycle processes, integrate HubSpot, Salesforce, and Salesloft, operationalize ICP and intent signals, automate prospecting and AI-powered enrichment, and optimize funnel attribution and pipeline health. Partner with GTM leaders to establish targets, improve conversion, and maintain pipeline coverage.

Own revenue operations for Sales Excellence by optimizing Salesforce sales stages, qualification workflows, pipeline health, forecasting, deal desk approvals, pricing, and GTM technology. Partner with Sales, Marketing, Customer Success, Product, and executives to improve sales velocity, conversion, forecast accuracy, and rep productivity. The role requires advanced Salesforce and forecasting-platform expertise, strong B2B SaaS sales-process knowledge, and analytical fluency in SaaS performance metrics.

Own post-sales revenue operations for retention and expansion. Build renewal processes, forecasting workflows, customer health scoring, dashboards, and automated workflows across Salesforce, Clari, Planhat, and related tools. Lead Renewal Manager operations, improve GRR and NRR, enable expansion growth, and align Customer Success, Sales, Marketing, and Product teams. Partner with AI engineering teams to implement intelligent automation and translate executive retention goals into scalable operating processes.

Manage scalable customer engagement programs for SMB and low-touch accounts across onboarding, adoption, retention, and renewals. Monitor customer health, analyze account data, launch campaigns, deliver webinars and training, curate content, and improve customer success processes. Partner with CSMs, sales, product, and marketing to drive customer outcomes across a 500–1,000-account portfolio while maintaining accurate Salesforce and customer success tool data.

Own the end-to-end monthly commission cycle for the GTM organization, including calculations, payouts, plan administration, accruals, reporting, reconciliations, and dispute resolution. Partner with Finance, RevOps, Sales leadership, and the CRO on compensation plan design and rollouts. Maintain commission documentation and audit trails, answer rep inquiries, build performance dashboards, and automate processes to improve data quality and scalability.

Owns and develops business-critical identity and access management projects across the frontend and backend. Responsibilities include authentication, authorization, permissions, UX optimization, observability, performance optimization, testing, CI/CD, release strategies, code reviews, architecture discussions, and cross-team collaboration in an Agile/Scrum environment.

Own dbt transformation layers, dimensional models, reusable business metrics, and semantic layers for SaaS data. Integrate product events, Salesforce CRM, and support data while partnering with data engineers on schemas and contracts. Establish data quality testing, documentation, monitoring, and lineage practices. Translate ambiguous business questions into reliable data assets supporting analytics, product, and AI use cases.

Architect and build an AI-native automation and orchestration toolchain (fusing traditional tools with foundation models), enable and mentor early adopter teams, standardize practices across departments, drive infrastructure-as-code and CI/CD adoption, contribute to the IT/Sec operating system, and champion cross-departmental adoption of automation and AI platforms.

Lead and scale the SDR organization across EMEA, drive outbound pipeline generation, mentor SDR managers, implement AI-augmented outbound strategies, align Sales/Marketing/GTM, and deliver measurable pipeline and operational outcomes.

Develop and maintain scalable fullstack software systems using Typescript, React, and Node. Collaborate on web application architecture and coach junior developers.

Lead segment and solutions product marketing for priority markets. Own positioning, messaging, and solution architecture across lifecycle stages and industries. Use AI and customer/competitive insights to build GTM assets, validate messaging, inform pricing/packaging, and measure impact on win rates, pipeline, and net revenue retention while partnering with Product, Sales, CS, and Commercial CoE.

Lead architecture and build an automation and AI-native toolchain (fusing traditional automation with agentic workflows), mentor teams, drive cross-department adoption, standardize practices, and evolve IT operations toward infrastructure-as-code and platform-first models.

Lead strategic consulting services focused on human risk management, operationalize service delivery, mentor teams, and engage with senior leaders on security strategies.

Lead end-to-end delivery for cross-service platform programs: sequencing work, surfacing risks, managing multi-team migrations, driving adoption of shared capabilities, and establishing delivery health metrics. Partner with product, engineering, and GTM to ensure customer-facing rollouts land cleanly and predictably.

Build core AI platform capabilities (agent runtimes, model routing, tool registries) and production-grade services and tooling using Node.js, TypeScript, NestJS and React. Develop reusable AI infrastructure, work with LLMs and LangChain/LangGraph, and own features end-to-end to enable secure, scalable AI across the company.