Team Lead Credit Control (Accounts Receivable)

Team Lead Credit Control – Accounts Receivable

This is what you tell people at parties 👋

Sendcloud is the complete shipping platform for e-commerce – enabling retailers, marketplaces, and fulfillment companies to scale their operations while delivering great shipping experiences. Born from a genuine need for a better way to ship, we’ve grown into one of Europe’s leading shipping platforms. Trusted by over 25,000 e-commerce businesses, Sendcloud is on a mission to solve shipping globally.

Your role 🙋‍♀️

We are looking for a dynamic, hands-on and skilled Team Lead to join our Credit Control team, overseeing the Accounts Receivable process. This is a key role that will support our financial health and ensure timely collection of payments.

We are looking for someone with a very strong commercial acumen to be able to make appropriate trade-offs between stricter onboarding standards and conversion to new users; convenience of using various payment methods vs their cost and exposure to chargebacks; lower credit risk via prepayments and credit limits vs ease of using the platform; the cost of developing new product capabilities vs the benefit related to lower credit losses.  

• Lead the Accounts Receivable team to achieve collection targets and to minimize exposure to non-payments
• Develop strategies to reduce write offs invoices and allowance for doubtful debts
• Build a streamlined, IPO-ready collections team with all procedures compliant with each country’s regulations
• Document OTC process and recommend additional controls to enhance the integrity of financial reporting
• Monitor and evaluate the team’s performance, providing coaching and development as needed.
• Implement and improve credit control policies and procedures and ensure ongoing compliance with internal procedures.
• Ensure timely collection of outstanding debts while maintaining positive relationships with clients.
• Conduct credit assessments for new and existing customers.
• Prepare reports on collection activities, outstanding debts, and risk assessments for senior management.
• Liaise with internal departments to resolve invoice disputes and improve cash flow.
• Ongoing management of Groups’ customer records (updates and changes, approved internal procedures)
• Managing new customer set up process including credit history, approving initial credits terms
• Maintain an effective and professional credit control system. Serve as an escalation point for collection issues; and responsible for progressing collection issues to resolution. Provide leadership on escalated debt recovery issues.
• Work closely with the sales order processing departments in resolution of customer disputes

Our perfect match 💗

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 5+ years of experience in Credit Control, with at least 3 years in a supervisory or team lead role.
• Strong knowledge of accounts receivable processes and credit control procedures.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in [mention any relevant ERP/Finance software].
• Analytical mindset with attention to detail.
• Leadership: Ability to conduct appraisals, set goals, and provide regular feedback.

You also share our core values 💡

💩 No bullshit – We don’t like big egos: we like honesty, transparency, and openness. Feel confident in owning your mistakes and learn from them!

🎯 Grow & Win – Keep on learning and improving: whether it's from each other, from possible blunders, or by proactively searching for ways to expand your skills!

🎠 Have fun – You are not afraid to be yourself, even if you're a little crazy, and you love to be surrounded by your awesome colleagues!

Benefits 🎉

• A competitive salary to celebrate your accomplishments
• 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳  
• After 3 years of employment, you get a sabbatical of 4 weeks from us
• Keep growing with a study budget of €2000,- per year!
• Stay fit with your free gym membership!
• Pension scheme
• A flexible hybrid working model (around 3 days in the office) and a dedicated 500€ budget to set up your home office 🏠
• Access to many discount programs, shop till you drop! 🛍