Team Lead Client Success (m/f/x)

Company Description

Scalable Capital is a leading digital investment platform in Europe. The company empowers everyone to shape their financial future. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs and other exchange-traded products and set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios and is also adopted as a white-label solution by renowned B2B partners. With the European Investor Exchange (EIX) Scalable Capital offers a stock exchange for retail investors in Europe. Over 20 billion euro is held on the platform by more than one million clients.

Scalable Capital was founded in 2014 and employs more than 500 people at its offices in Munich, Berlin, Vienna, and London. Together with the founding and management team around Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.
Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

Our Client Success Team lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business. Your main responsibility will be:

• Track team KPIs, set clear goals, and monitor progress using a data-driven approach
• Cultivate the team's culture and exemplify our values by serving as a role model
• Closely monitor client satisfaction and retention. Identify and execute strategies for incremental improvement
• Support the launch of new products and features. Actively contribute to your team's communication strategy
• Regularly meet with Operations and Product Teams to discuss new and existing processes and identify improvements

Qualifications

• You have experience in a leadership position within customer service/client success and are familiar with the industry's KPIs
• A Bachelor's or Master's degree in Business Administration or Economics is a plus. A strong background in banking/FinTech is also highly valued
• You possess a customer-centric mindset and are committed to delivering exceptional service
• You are empathetic, enjoy working with people, and have a passion for knowledge sharing
• You are a continuous learner with a desire for self-development
• You can effectively communicate the company's overarching vision and objectives
• Fluency in English is required. German language skills are a great advantage

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Enjoy an office in a great location in the middle of Munich or Berlin Mitte, a vibrant district surrounded by an exciting array of restaurants, cafés and convenient amenities 
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget 
• Learn and experience German culture first hand by joining our free German language classes
• (International) relocation support
• Flexible vacation policy and the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker