BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR
For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.
WORK TYPE: Hybrid
LOCATION DETAILS: Davie, FL 33328
Please note: This position does not offer relocation assistance. Candidates must be able to work from the designated location without company-sponsored relocation
WORK HOURS: M-F, 8-5p / 9-6p (Friday WFH)
HOW YOU WILL MAKE AN IMPACT
The Team Account Specialist (TAS) serves as a key partner to major NCAA athletic departments and specialized team dealers across the country. In this role, you’ll guide coaches, athletic directors, and buyers through the full uniform design and ordering experience through AdiCustom—building strong relationships, providing exceptional communication, and supporting every step of the process. Your work will help bring custom adidas uniforms to life while elevating the athlete experience and supporting programs at every level.
WHAT YOU WILL DO
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Account Management & Relationship Building
- Cultivate, strengthen, and maintain long-term relationships with athletic uniform buyers across the United States.
- Act as the designated point of contact for assigned accounts, proactively providing updates, check-ins, and guidance throughout the season.
- Understand each program’s unique needs and timelines to ensure an exceptional customer journey.
Product Knowledge & Sales Support
- Develop and maintain expert-level knowledge of all AdiCustom uniform products, fabrics, fits, and customization options.
- Communicate new product launches, updated offerings, and design opportunities to assigned accounts.
- Assist with uniform design mock-ups, customization options, and ordering support.
Order Management
- Support the entire order lifecycle—from initial inquiry to order placement—ensuring accuracy, timeliness, and smooth execution.
- Track order progress, monitor production timelines, and communicate updates or concerns to customers in a timely manner.
- Coordinate internally with design, production, and operations teams to resolve issues and fulfill special requests.
Customer Service & Communication
- Provide high-touch customer support via email, phone, and Help Center inquiries.
- Address concerns, troubleshoot challenges, and manage escalations in a timely and professional manner.
- Maintain clear and consistent communication with teammates, vendors, and internal departments when solving customer needs.
Operational & Administrative Support
- Log interactions, maintain account notes, and ensure accurate CRM documentation.
- Assist with internal reporting related to orders, account activity, and product interest trends.
- Continue learning and participating in ongoing product education and training opportunities.
QUALIFICATIONS
KNOWLEDGE/SKILLS/ABILITIES
- Strong customer service background with demonstrated success in fast-paced, client-facing roles.
- Proficiency in MS Outlook, MS Teams, and MS Excel.
- Excellent verbal and written communication skills.
- Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously.
- Ability to work independently in a remote environment with professionalism and accountability.
EDUCATION/EXPERIENCE
- High school diploma or GED required, Associate degree preferred.
- 2+ years’ experience in athletic apparel, team sports, sporting goods, or uniform customization preferred
- Prior work supporting sales teams or managing a book of accounts.
- Experience with order management systems or CRM tools.
Physical Demands and/or Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
#LI-EM1
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
OUR VALUES
Service - We lead with heart. We champion community.
Passion - We love what we do. It fuels our purpose.
Integrity - We do what we promise. We own our actions and decisions.
Respect - We earn it by giving it. Because everyone deserves it.
Innovation - We never stop striving to be better. For ourselves and our community.
Transparency - We are committed to openness and honesty in everything we do.
OUR BENEFITS
We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:
- Comprehensive Health Care Benefits
- HSA Employer Contribution/ FSA Opportunities
- Wellbeing Program
- 401(k) plan with company matching
- Company paid Life, AD&D, and Short-Term Disability
- Generous My Time Off & Paid Holidays
- Varsity Brands Ownership Program
- Employee Resource Groups
- Access to Financial Coaching and member-owned Credit Union
- St. Jude Partnership & Volunteer Opportunities
- Employee Perks including discounts on personal apparel and equipment!
Eligibility for company-sponsored benefits is determined by scheduled work hours, and the terms of the applicable benefit plans. Benefit offerings and eligibility requirements may vary by position and are subject to change in accordance with plan documents and applicable law.
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.
Skills Required
- High school diploma or GED
- Strong customer service background in fast-paced, client-facing roles
- Proficiency in Microsoft Outlook, Microsoft Teams, and Microsoft Excel
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to manage multiple accounts simultaneously
- Ability to work independently in a remote environment with professionalism and accountability
- Two or more years of experience in athletic apparel, team sports, sporting goods, or uniform customization
- Associate degree
- Prior experience supporting sales teams or managing a book of accounts
- Experience with order management systems or CRM tools
Varsity Brands Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Varsity Brands and has not been reviewed or approved by Varsity Brands.
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Equity Value & Accessibility — Employee co-ownership is positioned as a broad-based ownership program available to all employees, offered in addition to regular pay and benefits. This adds potential long-term financial upside tied to company performance.
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Healthcare Strength — Comprehensive health coverage is described as part of the standard package, alongside HSA/FSA contributions and a holistic wellness program. These elements indicate a relatively broad set of health and wellbeing supports on paper.
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Leave & Time Off Breadth — Paid time off, holidays, and paid parental leave are included in the stated benefits offering. This suggests formal time-off and family leave provisions are part of the overall rewards package.
Varsity Brands Insights
What We Do
Varsity Brands elevates the student experience- in Sport, Spirit, and Achievement. We are BSN SPORTS, the recognized leader in athletic gear; Varsity Spirit, the driving force in spirit; and Herff Jones, the most trusted name in celebrating student milestones. We partner with educators, coaches, and students to build school pride, student engagement, and community spirit. With a mission to inspire achievement and create memorable experiences for young people, Varsity Brands elevates the student experience, promotes participation and celebrates achievement through three unique but interrelated businesses: BSN SPORTS, a Varsity Sport Brand; Varsity Spirit; and Herff Jones, A Varsity Achievement Brand. Together, these assets promote personal, school and community pride through their customizable products and programs to elementary and middle schools, high schools, and colleges and universities, as well as church organizations, professional and collegiate sports teams and corporations. Through its dedicated employees and independent representatives, Varsity Brands reaches its individual and institutional customers each year through competitions, camps and sales.
